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Old 12 July 2011, 17:56   #1
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Best courier for outboards

Can anyone recommend a courier to ship a small outboard (36 kg) from Aberdeen to Chester?, and then ship another one back to Aberdeen.

Cheers....
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Old 12 July 2011, 18:13   #2
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Interparcel

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Old 12 July 2011, 18:39   #3
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Old 13 July 2011, 01:25   #4
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Speedshift.co.uk
They have carried a couple of Outboards for us as well as all sorts else......highly recommended.
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Old 13 July 2011, 18:07   #5
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Interparcel

Peter @ Boatsandoutboards4sale ~ askboatsandoutboards4sale@sky.com ~ 07930 421007
Interparcel - you must be joking! Their office (aka warehouse complex) is located near Heathrow. I made the mistake of entering credit-card details online as I needed an auxilliary outboard uplifted in Essex. The website isn't encrypted regards payment as far as I can determine. They're not even a courier company - more a middleman for other couriers such as Citylink who tender for work. Do a search online and you'll see that they have a lot of unhappy customers.

Luckily my payment didn't go through online so I counted that as a blessing. Although I queued on the phone for 25 minutes to confirm no payment had been made. Their parcel insurance has so many clauses - that it's not worth paying for.

Go with Parcel Force (I used it for the auxilliary outboard up to 23kg) and if things do go wrong at least you'll have some recourse. Make sure it's well padded and always contain in a box. Once your outboard weight gets to 40kg+ then secure to a pallet and use a courier that can uplift using a tail-lift, etc.
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Old 14 July 2011, 05:04   #6
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Originally Posted by spartacus

Interparcel - you must be joking! Their office (aka warehouse complex) is located near Heathrow. I made the mistake of entering credit-card details online as I needed an auxilliary outboard uplifted in Essex. The website isn't encrypted regards payment as far as I can determine. They're not even a courier company - more a middleman for other couriers such as Citylink who tender for work. Do a search online and you'll see that they have a lot of unhappy customers.

Luckily my payment didn't go through online so I counted that as a blessing. Although I queued on the phone for 25 minutes to confirm no payment had been made. Their parcel insurance has so many clauses - that it's not worth paying for.

Go with Parcel Force (I used it for the auxilliary outboard up to 23kg) and if things do go wrong at least you'll have some recourse. Make sure it's well padded and always contain in a box. Once your outboard weight gets to 40kg+ then secure to a pallet and use a courier that can uplift using a tail-lift, etc.
I've never had any reason to complain with them and I pay via Paypal so if there's a problem....

I used P/F once and the motor got damaged, they don't now cover you if you try to make a claim for a motor getting damaged. They will of course take your insurance cover payment though and it's over 40 for deliveries.

A lot of people say use speedshift but for pallets they are no cheaper than my current supplier which is "online pallet", who again tender it out making it cheaper. Normally 56 +VAT next day and they also do quarter pallets which the others don't!

Each to their own I guess. I don't do many hand courier deliveries now and I've not used inter parcel for a long time. The last time it cost me 7.35 to get a 28kg motor from Plymouth to Cumbria via TNT.

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Old 14 July 2011, 07:53   #7
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Interparcel - you must be joking! Their office (aka warehouse complex) is located near Heathrow.
why is that relevant? Although I think you'll find it is closer to Gatwick!
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I made the mistake of entering credit-card details online as I needed an auxilliary outboard uplifted in Essex. The website isn't encrypted regards payment as far as I can determine.
I can't confirm one way or the other although there doesn't seem anything unusual about their credit card processing to me and the site does use https for payments (I use them several times a week, but don't use a credit card).
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They're not even a courier company - more a middleman for other couriers such as Citylink who tender for work.
That's right just like Parcel2go and others who act as a "broker" for you passing on bulk savings (far cheaper than a one off box booked with a courier).
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Do a search online and you'll see that they have a lot of unhappy customers.
maybe but they have a lot of happy customers too. If you look at where most problems occur it is actually with the courier not the "agent". This is true of all these middlemen, and when you book direct - the difference is how they respond to a problem when it happens. In my experience Interparcel are pretty helpful (more helpful than when I dealt direct with couriers) and know the systems well enough to sort stuff out.

Quote:
Although I queued on the phone for 25 minutes to confirm no payment had been made.
Yes like all call centres it can be difficult to get through at peak times (although their website does provide alternative ways to contact them - which work! - as well as an indication on the website how busy they are before you even call). Longest I've waited in the last couple of months has been 10 minutes. UK call centre too which is better than some of the big name couriers.

Interparcel are not perfect - but in my experience they are the best of the bunch (and I've tried them all over the last 5 years!).
Quote:
Their parcel insurance has so many clauses - that it's not worth paying for.
possibly - we have an annual goods in transit policy because all the couriers sell overpriced insurance, which is difficult to claim through.
Quote:
Go with Parcel Force (I used it for the auxilliary outboard up to 23kg) and if things do go wrong at least you'll have some recourse.
Why are parcelforce going to be any better than anyone else?

Quote:
Originally Posted by Boats&Outboards
A lot of people say use speedshift but for pallets they are no cheaper than my current supplier which is "online pallet", who again tender it out making it cheaper.
The reason many people here recommend Speedshift is it was set up by previous prolific Ribnetter "Codprawn". This does mean if you have any issues you can ring them up, ask for Vince, mention Ribnet and you will get someone who will do his best to sort it out (not that I had any issues the one time I used them - we are mostly packages not pallets). As you say they are all much of a muchness - but keeping it "in the family" does mean there is a little extra personal service if needed.
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Old 14 July 2011, 08:26   #8
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Interparcel

Peter @ Boatsandoutboards4sale ~ askboatsandoutboards4sale@sky.com ~ 07930 421007
worked for me when i bought a motor from Peter.....on time, nice driver etc and carefull with the engine (which is great!).

pete
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Old 15 July 2011, 08:00   #9
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worked for me when i bought a motor from Peter.....on time, nice driver etc and carefull with the engine (which is great!).

pete
Glad your happy and agree they seem good to deal with. Enjoy!!

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Old 15 July 2011, 08:06   #10
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The reason many people here recommend Speedshift is it was set up by previous prolific Ribnetter "Codprawn". This does mean if you have any issues you can ring them up, ask for Vince, mention Ribnet and you will get someone who will do his best to sort it out (not that I had any issues the one time I used them - we are mostly packages not pallets). As you say they are all much of a muchness - but keeping it "in the family" does mean there is a little extra personal service if needed.[/QUOTE]

I never knew that but I agree it's good to keep it within the "family" where possible. Now I know, I will look into using them in the future. Thanks for the heads up.

If you google any courier you will find many unhappy customers, such is life I guess we only like to moan about poor service and not many people actually take the time to praise or thank the good ones out there!

I hardly ever get a courtesy email/call thanking me for good service or even to say the pallet has arrived safely. That's the British for you! (PETE M excluded).

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