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Originally Posted by spartacus
Interparcel - you must be joking! Their office (aka warehouse complex) is located near Heathrow.
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why is that relevant? Although I think you'll find it is closer to Gatwick!
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I made the mistake of entering credit-card details online as I needed an auxilliary outboard uplifted in Essex. The website isn't encrypted regards payment as far as I can determine.
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I can't confirm one way or the other although there doesn't seem anything unusual about their credit card processing to me and the site does use https for payments (I use them several times a week, but don't use a credit card).
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They're not even a courier company - more a middleman for other couriers such as Citylink who tender for work.
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That's right just like Parcel2go and others who act as a "broker" for you passing on bulk savings (far cheaper than a one off box booked with a courier).
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Do a search online and you'll see that they have a lot of unhappy customers.
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maybe but they have a lot of happy customers too. If you look at where most problems occur it is actually with the courier not the "agent". This is true of all these middlemen, and when you book direct - the difference is how they respond to a problem when it happens. In my experience Interparcel are pretty helpful (more helpful than when I dealt direct with couriers) and know the systems well enough to sort stuff out.
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Although I queued on the phone for 25 minutes to confirm no payment had been made.
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Yes like all call centres it can be difficult to get through at peak times (although their website does provide alternative ways to contact them - which work! - as well as an indication on the website how busy they are before you even call). Longest I've waited in the last couple of months has been 10 minutes. UK call centre too which is better than some of the big name couriers.
Interparcel are not perfect - but in my experience they are the best of the bunch (and I've tried them all over the last 5 years!).
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Their parcel insurance has so many clauses - that it's not worth paying for. 
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possibly - we have an annual goods in transit policy because all the couriers sell overpriced insurance, which is difficult to claim through.
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Go with Parcel Force (I used it for the auxilliary outboard up to 23kg) and if things do go wrong at least you'll have some recourse.
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Why are parcelforce going to be any better than anyone else?
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Originally Posted by Boats&Outboards
A lot of people say use speedshift but for pallets they are no cheaper than my current supplier which is "online pallet", who again tender it out making it cheaper.
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The reason many people here recommend Speedshift is it was set up by previous prolific Ribnetter "Codprawn". This does mean if you have any issues you can ring them up, ask for Vince, mention Ribnet and you will get someone who will do his best to sort it out (not that I had any issues the one time I used them - we are mostly packages not pallets). As you say they are all much of a muchness - but keeping it "in the family" does mean there is a little extra personal service if needed.
They have carried a couple of Outboards for us as well as all sorts else......highly recommended.
and it's over £40 for deliveries.
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