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Old 20 June 2012, 04:01   #71
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Originally Posted by wellhouse View Post
It's starting to put me off buying one if the warrantee doesn't appear to be worth anything.
The warrantee is only there to sell the engine, if you ever need to use it the manufacturer will find any way they can to void it, not just Evenrude but Merc and Yamaha too. I may be being a bit sinister but not had great experiences with the cover Mercury offer and had some long conversations with an engineer about Yamaha.
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Old 20 June 2012, 04:04   #72
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I've only heard good things re Dulas to be fair.
Really?
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Old 20 June 2012, 05:23   #73
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The warrantee is only there to sell the engine, if you ever need to use it the manufacturer will find any way they can to void it, not just Evenrude but Merc and Yamaha too. I may be being a bit sinister but not had great experiences with the cover Mercury offer and had some long conversations with an engineer about Yamaha.
I had the 3 year warranty on my engines & had to claim for one or 2 bits & pieces & had no problem whatsoever. It's all down to the dealer, the dealer is your agent & makes the warranty claim on your behalf to BRP, I must have a good dealer. BRP also have a customer service dept, that you can ring if you are having problems with either the engine or dealer. They will step in to help, sending out a field technician if necessary. Make some noise, stamp your feet, spit & snarl a bit. You have been reasonable, now is the time to kick off.
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Old 20 June 2012, 06:34   #74
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I guess I'm being a bit grumpy, my problem is I didn't buy new, one 2008 and the other 2010 so I don't have a dealer to shout at - on the other hand I've only had to fork out the odd couple of hundred quid so it's not the end of the world.

Sorry for mis spelling warranty, I'm not that well educated and my Mac automatically corrects to what it thinks it should be, bit like an iPhone.
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Old 20 June 2012, 07:43   #75
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I'm going away for a week as of tonight... hopefully when I get back the boat will be fixed.

I've given up any hope of getting the work already done or future work done through warranty.

In my humble opinion the previous owner / original buyer has been shafted and has then inadvertently shafted me. I spoke to LPB during the negotiation on purchase, I was assured that the warranty was transferable. This was a HUGE deciding factor when buying the boat - "a year's worry free engine ownership".

If the proper paperwork had been completed by LPB and BRP at the time of purchase then this would never of happened. I should of been able to walk into any authorised dealer and had the work done without an issue, especially as both faults are "common" - I use that term loosely, but they are not "one off's".

Personally, if I'd just brought a brand new engine of would of made sure all the i's were dotted and the t's were crossed, but unfortunately some people trust dealers and large companies, but I hold no malice.

I'll look forward to a bill that dwarfs the cost of my holiday on return from my holiday.

Thanks for the help / advice etc. I'll pick this up when I get back.
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Old 20 June 2012, 08:21   #76
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I spoke to LPB during the negotiation on purchase, I was assured that the warranty was transferable. This was a HUGE deciding factor when buying the boat - "a year's worry free engine ownership".
This is the biggest consideration in my opinion, if LPB assured you it was OK then it's up to them to sort it out?
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Old 20 June 2012, 08:26   #77
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In my humble opinion the previous owner / original buyer has been shafted and has then inadvertently shafted me.
No one has been "shafted" by anyone and you may need to consider what you're posting on the www.

This situation also directly impacts upon me, as mine and your 250 came out of LPB as a pair.
I had a lengthy phone conversation Ian at LPB yesterday, Ian explained the situation to my satisfaction.

There has been an admin issue with BRP, due largely to a major re-structuring at the beginning of 2012. The 'issue' will be resolved shortly.
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Old 20 June 2012, 09:12   #78
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I think if you would have left your rib at LPB Ian would have sorted it out for you in the end, even if the wheels were turning slowly. I know you would have been without your boat, but you are without it now with it being at Dallas. Ian is a great bloke and I'm sure that he would resolve any problem regarding his business. I hope it all works out for you in the end mate.
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Old 20 June 2012, 09:43   #79
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I think if you would have left your rib at LPB Ian would have sorted it out for you in the end, even if the wheels were turning slowly. I know you would have been without your boat, but you are without it now with it being at Dallas.
That must be even further than Liverpool?
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Old 20 June 2012, 09:43   #80
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No one has been "shafted" by anyone and you may need to consider what you're posting on the www

This situation also directly impacts upon me, as mine and your 250 came out of LPB as a pair.
I had a lengthy phone conversation Ian at LPB yesterday, Ian explained the situation to my satisfaction.

There has been an admin issue with BRP, due largely to a major re-structuring at the beginning of 2012. The 'issue' will be resolved shortly.
Mollers, I'm not blaming Ian or insulting him in the slightest or LPB on the www. By all accounts he is a great guy and the companies great. You may also note - at no point did I say it was LPB until someone, namely you, announced it. - I'm not into bad mouthing companies on line as they have no "right to reply"... owning a company myself I see implications.

But I have been trying to resolve this since the first week of January and so far its cost me quite a few quid and a lot of missed boat hours. Hence I feel "shafted". Bottom line if all the paperwork had been completed by whoever should of done it at either side, I wouldn't be in this position. I don't think I'm being unnecessarily harsh there, do you ?

And as much as in hindsight, I maybe would of took to LPB in the first place, it went to Dulas once for a service (I'm not towing a boat 200+ miles (round trip) for a service) then it went in for an injector (I'm not towing a boat 200 miles to change an injector that I sourced from London)...... bottom line is the dealer in Anglesey is 20mins away, when you tow a boat in for a fault you hope its "simple" and quickly fixed, you don't drag it 200miles in case its a plug breaking down etc. I have never dealt with LPB before, there are 2 more dealers more local, and again, ANY Evinrude dealer should of been able to aces the system and find my warranty info, fact
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