Paypal problems

[C2 RIBS]

I have tried to find best e mail to send this message but could not find it easily.

I have just renewed my RIBNET membership (£20) as a supporter on 19th Feb. I have just received my bank account statement and RIBNET have taken so far 2 x Ribnet subscriptions and 2 x Marine Social knowledge subscriptions which is the same company.

So to date I can see you have taken £80 from my paypal acount which I have checked. Three have been completed and one is still active.

Can you resolve this issue as a matter of urgency and I suggest all members paying check their payments.

I also now note despite paying these subscriptions my membership has changed from supporter to a member and my mailbox is full so I cannot e mail/pm anyone unless I scrap/delete messages I had saved of contacts. NOT a good example of customer care

[Janet H]

Thanks for the note. We will look into this asap.

[C2 RIBS]

Originally Posted by Janet H

Thanks for the note. We will look into this asap.

Thank you. I have managed to suspend one payment and have lodged the unauthorised payments with paypal. I cannot receive pm's as I am now no longer a supporter and I wish to keep my pm,s and links, so e mail is the only way presently or on the forum

[Janet H]

Your account has been changed to supporter and we are looking into these other issues.

[ynp]

The same story , triple payments by Paypal.

[Janet H]

Originally Posted by ynp

The same story , triple payments by Paypal.

OK - we clearly have some snafu. I also manually changed your account and we will address the paypal issue.

[ynp]

Thank you !

[John Kennett]

Originally Posted by C2 RIBS

I have just renewed my RIBNET membership (£20) as a supporter on 19th Feb. I have just received my bank account statement and RIBNET have taken so far 2 x Ribnet subscriptions and 2 x Marine Social knowledge subscriptions which is the same company.

Sorry for the problem, I'm not sure why that happened. When recurring subscriptions are set up we don't actually take any payments as they are processed automatically by Paypal. There have been a few occasions when subscriptions have been duplicated by mistake, but I've not seen anything on this scale before!

I've refunded the two payments that went to the old RIBnet Paypal account. We will always refund any duplicate payments - if anyone else has a problem just use the Contact Us link at the bottom of the page which will open a ticket on the help desk.

[ribraff]

paypal
pure evil!!!

[John Kennett]

They have their moments. Generally they provide us with a good service though, and on-line commerce would be much harder without them.

[Boats&Outboards]

Well I've just had an email saying my automatic subscription renewal has just been cancelled. So either they are working on preventing the problem from effecting others or they be trying to tell me something

Peter @ Boatsandoutboards4sale ~ askboatsandoutboards4sale@sky.com ~ 07930 421007

[C2 RIBS]

Cheers John and team so far working slowly to resolve and paypal have put some funds back in. Once all funds back on account I will transfer to my bank, BUT who is responsible for paypal fees that they will charge me?

[Boats&Outboards]

Originally Posted by C2 RIBS

Cheers John and team so far working slowly to resolve and paypal have put some funds back in. Once all funds back on account I will transfer to my bank, BUT who is responsible for paypal fees that they will charge me?

I think PayPal refund them as part of any refunds you get anyway and it does not cost to withdraw ?

Peter @ Boatsandoutboards4sale ~ askboatsandoutboards4sale@sky.com ~ 07930 421007

[John Kennett]

Originally Posted by C2 RIBS

Cheers John and team so far working slowly to resolve and paypal have put some funds back in. Once all funds back on account I will transfer to my bank, BUT who is responsible for paypal fees that they will charge me?

There shouldn't be any fees as far as I know, but let me know if you get a problem and we'll sort it out.

[John Kennett]

Originally Posted by C2 RIBS

I have just received my bank account statement and RIBNET have taken so far 2 x Ribnet subscriptions and 2 x Marine Social knowledge subscriptions which is the same company.

I've checked through the old RIBnet Paypal account and made sure that there are no more active subscriptions. Any future RIBnet subscription payments should show as Social Knowledge.

If anyone isn't sure whether they have a recurring payment set up you can check in your Paypal account.

[C2 RIBS]

Originally Posted by John Kennett

I've checked through the old RIBnet Paypal account and made sure that there are no more active subscriptions. Any future RIBnet subscription payments should show as Social Knowledge.

If anyone isn't sure whether they have a recurring payment set up you can check in your Paypal account.

John that still does not explain why Social Knowledge took two subscriptions as did Ribnet

[ribraff]

John/Admin

Have you considered a Google Checkout option?, I believe they are cheaper and easier to manage too.

[Razorbill RIBs]

I've just received two seperate emails (half an hour apart) cancelling my 'RIBnet' subscription from Paypal..... Why cancelled twice? I will check to see how much has been taken this renewal, but quite frankly am a bit too pished to sort just now....Triple Crown

[tony t]

Triple Crown [/QUOTE]

Ooo shut up

[Shaz]

Had an email saying mine has been sorted, thanks :-)