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Old 25 February 2012, 11:16   #1
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Paypal problems

I have tried to find best e mail to send this message but could not find it easily.

I have just renewed my RIBNET membership (£20) as a supporter on 19th Feb. I have just received my bank account statement and RIBNET have taken so far 2 x Ribnet subscriptions and 2 x Marine Social knowledge subscriptions which is the same company.

So to date I can see you have taken £80 from my paypal acount which I have checked. Three have been completed and one is still active.

Can you resolve this issue as a matter of urgency and I suggest all members paying check their payments.

I also now note despite paying these subscriptions my membership has changed from supporter to a member and my mailbox is full so I cannot e mail/pm anyone unless I scrap/delete messages I had saved of contacts. NOT a good example of customer care
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Old 25 February 2012, 12:21   #2
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Thanks for the note. We will look into this asap.
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Old 25 February 2012, 12:25   #3
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Thanks for the note. We will look into this asap.
Thank you. I have managed to suspend one payment and have lodged the unauthorised payments with paypal. I cannot receive pm's as I am now no longer a supporter and I wish to keep my pm,s and links, so e mail is the only way presently or on the forum
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Old 25 February 2012, 12:38   #4
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Your account has been changed to supporter and we are looking into these other issues.
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Old 25 February 2012, 12:44   #5
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The same story , triple payments by Paypal.
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Old 25 February 2012, 12:46   #6
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The same story , triple payments by Paypal.
OK - we clearly have some snafu. I also manually changed your account and we will address the paypal issue.
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Old 25 February 2012, 13:12   #7
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Thank you !
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Old 25 February 2012, 15:20   #8
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Originally Posted by C2 RIBS View Post
I have just renewed my RIBNET membership (£20) as a supporter on 19th Feb. I have just received my bank account statement and RIBNET have taken so far 2 x Ribnet subscriptions and 2 x Marine Social knowledge subscriptions which is the same company.
Sorry for the problem, I'm not sure why that happened. When recurring subscriptions are set up we don't actually take any payments as they are processed automatically by Paypal. There have been a few occasions when subscriptions have been duplicated by mistake, but I've not seen anything on this scale before!

I've refunded the two payments that went to the old RIBnet Paypal account. We will always refund any duplicate payments - if anyone else has a problem just use the Contact Us link at the bottom of the page which will open a ticket on the help desk.
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Old 25 February 2012, 15:35   #9
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paypal
pure evil!!!
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Old 25 February 2012, 15:45   #10
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They have their moments. Generally they provide us with a good service though, and on-line commerce would be much harder without them.
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