Paypal problems

[Leapy]

My subscription just cancelled

[John Kennett]

Originally Posted by Razorbill RIBs

I've just received two seperate emails (half an hour apart) cancelling my 'RIBnet' subscription from Paypal..... Why cancelled twice? I will check to see how much has been taken this renewal, but quite frankly am a bit too pished to sort just now....Triple Crown

As far as I can see the most likely scenario is from manually renewing your subscription without realising (or forgetting) that you had a recurring payment already set up.

[Leapy]

Originally Posted by John Kennett

As far as I can see the most likely scenario is from manually renewing your subscription without realising (or forgetting) that you had a recurring payment already set up.

John...I've not done any manual payments

[martini]

I've had an email from PayPal saying my subscription has been cancelled too, I guess all supporters have.

[willk]

Originally Posted by martini

I've had an email from PayPal saying my subscription has been cancelled too, I guess all supporters have.

No, I haven't, but ever since Lord Vetinari released his grip on our Financials, I have made a point of cancelling the automatic renewal

As far as I can tell, there is no way to make a single payment - it will renew the following year? So I pay and then cancel it again immediately.

[martini]

I didn't realise I was on an auto recurring payment

[Jizm]

Originally Posted by Leapy

My subscription just cancelled

Snap! Mine too

[Erin]

Originally Posted by martini

I've had an email from PayPal saying my subscription has been cancelled too.

Same here.

[Razorbill RIBs]

Originally Posted by John Kennett

As far as I can see the most likely scenario is from manually renewing your subscription without realising (or forgetting) that you had a recurring payment already set up.

Nope....def not John.....no manual payments have been made.... My subscription updates automatically annually as far as i know..... as per others here, mine has been cancelled......worryingly it seems to have been cancelled twice (have I been paying twice....need to check) !

Seeing as there are several of us with problems, I'm guessing you are on with investigating this so will wait and see what the outcome is.....let me know if you want copies of the emails etc.....

[C2 RIBS]

John, I have checked my paypal account and three sums of £20 taken and a forth was being actioned that I stopped. I have identified two of these as unauthorised to Paypal who have very quckly refunded one x £20 but the second repayment is shown as awaiting a reply from Ribnet/ Social Knowledge LLC. Could your accounts have been accessed/hacked??

[ynp]

**********
I have checked my paypal account too and three times of £20 taken are still shown there.

[John Kennett]

Originally Posted by willk

As far as I can tell, there is no way to make a single payment - it will renew the following year?

I believe that is now correct. It does clearly say on the signup page that it will be renewed automatically, and I've amended the wording on the forum payment page to make things even clearer.

On the Paypal page it says:

By clicking the 'Agree' button, you agree and consent to use PayPal for automatic payments to Social Knowledge, LLC you authorise Social Knowledge, LLC to directly debit your PayPal account accordingly. These payments will be made in accordance with the terms of the User Agreement applicable to "pre-approved payments". Payments will be made with your default payment method unless you select a preferred payment method. To make a change, log in to your account and go to My money in your Profile, then update the “Preapproved Payments” section.

The confirmation email says:

Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
If you have any questions or concerns about this subscription, please contact Social Knowledge, LLC.

I think it's reasonably clear, but if anyone feels that they have made a payment by mistake then send me a PM with details and I'll have a look.

Things have been slightly complicated by having two RIBnet Paypal accounts running, the original one and the current Social Knowledge account. I had hoped to simply transfer the old account with any current subscriptions over to Social Knowledge but that turned out to be practically impossible. Payments shouldn't have be going to both accounts but to make absolutely sure I cancelled the remaining recurring accounts that were set up on the old Paypal account (hence the emails). Any payments set up with Social Knowledge remain unchanged.

[John Kennett]

Originally Posted by C2 RIBS

John, I have checked my paypal account and three sums of £20 taken and a forth was being actioned that I stopped. I have identified two of these as unauthorised to Paypal who have very quckly refunded one x £20 but the second repayment is shown as awaiting a reply from Ribnet/ Social Knowledge LLC. Could your accounts have been accessed/hacked??

On the old RIBnet Paypal account you had two subscriptions set up, one created on 19 Feb 2010 and the other on 20 Feb 2011. I am not aware of any way that these can be created without you doing it! Both these have been cancelled and the payments refunded.

I'll ask Janet to check up on the other payments as I don't have access to the Social Knowledge Paypal account.

[C2 RIBS]

Originally Posted by John Kennett

On the old RIBnet Paypal account you had two subscriptions set up, one created on 19 Feb 2010 and the other on 20 Feb 2011. I am not aware of any way that these can be created without you doing it! Both these have been cancelled and the payments refunded.

I'll ask Janet to check up on the other payments as I don't have access to the Social Knowledge Paypal account.

Ok John I will await Janet's repsonse as Paypal have only refunded one £20.

[John Kennett]

Originally Posted by ynp

**********
I have checked my paypal account too and three times of £20 taken are still shown there.

Did you have any connection problems when you were signing up as a Supporter?

I have records of you setting up Supporter subscriptions three times on 25 Feb, at 17.23, 17.25 and 17.25 then cancelling them at 17.30, 17.31 and 17.31. They all have separate Paypal transaction IDs.

Whatever the reason it's clearly a mistake and I'm sure Janet will have it sorted shortly.

[Dr Doof]

I think it's reasonably clear, but if anyone feels that they have made a payment by mistake then send me a PM with details and I'll have a look.

Your mail box is full.

[Erin]

Originally Posted by John Kennett

Payments shouldn't have be going to both accounts but to make absolutely sure I cancelled the remaining recurring accounts that were set up on the old Paypal account (hence the emails). Any payments set up with Social Knowledge remain unchanged.

Just so that I understand this, the 'cancelled' subscription message on my Paypal account is a result of you cancelling all subscriptions under the old Ribnet account. Does that mean I will now have to set up a new 'recurring' payment on the Social Knowledge account or has that been done automatically? What was the changeover date? I'm still showing as a supporter and my renewal is June.

[John Kennett]

When your current membership expires you'll need to renew it using the nomal signup page here: http://www.rib.net/forum/payments.php

[Andy R]

Originally Posted by ynp

I have checked my paypal account too and three times of £20 taken are still shown there.

It appears multiple submissions were processed. I have refunded them and you should only have one charge and a single active subscription (meaning it will automatically charge your account again next year). If you do not want the auto renew please cancel the subscription from inside your PayPal login.

[John Kennett]

Originally Posted by Dr Doof

Your mail box is full.

A slight glitch when I made myself a "Suporter" to test the payment system and it temporarily wiped out my various admin priviledges!

Sorted now, and I've sent you a PM.