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Old 26 February 2012, 13:11   #31
ynp
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I have checked my paypal account too and three times of £20 taken are still shown there.
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Old 26 February 2012, 14:47   #32
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As far as I can tell, there is no way to make a single payment - it will renew the following year?
I believe that is now correct. It does clearly say on the signup page that it will be renewed automatically, and I've amended the wording on the forum payment page to make things even clearer.

On the Paypal page it says:

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By clicking the 'Agree' button, you agree and consent to use PayPal for automatic payments to Social Knowledge, LLC you authorise Social Knowledge, LLC to directly debit your PayPal account accordingly. These payments will be made in accordance with the terms of the User Agreement applicable to "pre-approved payments". Payments will be made with your default payment method unless you select a preferred payment method. To make a change, log in to your account and go to My money in your Profile, then update the “Preapproved Payments” section.
The confirmation email says:

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Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
If you have any questions or concerns about this subscription, please contact Social Knowledge, LLC.
I think it's reasonably clear, but if anyone feels that they have made a payment by mistake then send me a PM with details and I'll have a look.

Things have been slightly complicated by having two RIBnet Paypal accounts running, the original one and the current Social Knowledge account. I had hoped to simply transfer the old account with any current subscriptions over to Social Knowledge but that turned out to be practically impossible. Payments shouldn't have be going to both accounts but to make absolutely sure I cancelled the remaining recurring accounts that were set up on the old Paypal account (hence the emails). Any payments set up with Social Knowledge remain unchanged.
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Old 26 February 2012, 15:01   #33
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Originally Posted by C2 RIBS View Post
John, I have checked my paypal account and three sums of £20 taken and a forth was being actioned that I stopped. I have identified two of these as unauthorised to Paypal who have very quckly refunded one x £20 but the second repayment is shown as awaiting a reply from Ribnet/ Social Knowledge LLC. Could your accounts have been accessed/hacked??
On the old RIBnet Paypal account you had two subscriptions set up, one created on 19 Feb 2010 and the other on 20 Feb 2011. I am not aware of any way that these can be created without you doing it! Both these have been cancelled and the payments refunded.

I'll ask Janet to check up on the other payments as I don't have access to the Social Knowledge Paypal account.
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Old 26 February 2012, 15:03   #34
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On the old RIBnet Paypal account you had two subscriptions set up, one created on 19 Feb 2010 and the other on 20 Feb 2011. I am not aware of any way that these can be created without you doing it! Both these have been cancelled and the payments refunded.

I'll ask Janet to check up on the other payments as I don't have access to the Social Knowledge Paypal account.
Ok John I will await Janet's repsonse as Paypal have only refunded one £20.
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Old 26 February 2012, 15:04   #35
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Originally Posted by ynp View Post
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I have checked my paypal account too and three times of £20 taken are still shown there.
Did you have any connection problems when you were signing up as a Supporter?

I have records of you setting up Supporter subscriptions three times on 25 Feb, at 17.23, 17.25 and 17.25 then cancelling them at 17.30, 17.31 and 17.31. They all have separate Paypal transaction IDs.

Whatever the reason it's clearly a mistake and I'm sure Janet will have it sorted shortly.
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Old 26 February 2012, 15:54   #36
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I think it's reasonably clear, but if anyone feels that they have made a payment by mistake then send me a PM with details and I'll have a look.

Your mail box is full.
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Old 26 February 2012, 16:06   #37
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Originally Posted by John Kennett View Post
Payments shouldn't have be going to both accounts but to make absolutely sure I cancelled the remaining recurring accounts that were set up on the old Paypal account (hence the emails). Any payments set up with Social Knowledge remain unchanged.
Just so that I understand this, the 'cancelled' subscription message on my Paypal account is a result of you cancelling all subscriptions under the old Ribnet account. Does that mean I will now have to set up a new 'recurring' payment on the Social Knowledge account or has that been done automatically? What was the changeover date? I'm still showing as a supporter and my renewal is June.
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Old 26 February 2012, 17:03   #38
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When your current membership expires you'll need to renew it using the nomal signup page here: http://www.rib.net/forum/payments.php
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Old 26 February 2012, 23:09   #39
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Originally Posted by ynp View Post
I have checked my paypal account too and three times of £20 taken are still shown there.
It appears multiple submissions were processed. I have refunded them and you should only have one charge and a single active subscription (meaning it will automatically charge your account again next year). If you do not want the auto renew please cancel the subscription from inside your PayPal login.
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Old 27 February 2012, 03:03   #40
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Your mail box is full.
A slight glitch when I made myself a "Suporter" to test the payment system and it temporarily wiped out my various admin priviledges!

Sorted now, and I've sent you a PM.
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