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Old 20 September 2010, 14:07   #1
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Unofficial code of conduct??

This is NOT a pop a particular individual or company, as I know they post on here.
Being the “new boy" in the business, I don’t want to upset the commercial community, but would like guidance if I find myself in the same position again. Trying to strike a balance between naive and cocky, is not easy.

What is the normal code of conduct when chartering a RIB from another company or individual?
I was called today at about 1330 today, about a 4 day bare boat charter starting tomorrow. This quickly changed to a one day charter, for the next day. In a telephone call I was asked a price, which I gave and was asked if I could match what they had agreed with a third party. I agreed to this as a favour to someone I respect and I thought the deal was done.
An hour later, I got an answer phone message informing me that it would now need to be a skippered charter. I rang around a lot of Skippers who I have built up a good working relationship with over the last year and with some effort on their part got a Skipper for tomorrow.
Minutes later, got a text, informing that “it was OK, they had got another boat”!
I then had to ring Skipper to cancel and explain.
So what should I do in future?
Steve
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Old 20 September 2010, 14:19   #2
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Quote:
Originally Posted by 250kts View Post
This is NOT a pop a particular individual or company, as I know they post on here.
Being the “new boy" in the business, I don’t want to upset the commercial community, but would like guidance if I find myself in the same position again. Trying to strike a balance between naive and cocky, is not easy.

What is the normal code of conduct when chartering a RIB from another company or individual?
I was called today at about 1330 today, about a 4 day bare boat charter starting tomorrow. This quickly changed to a one day charter, for the next day. In a telephone call I was asked a price, which I gave and was asked if I could match what they had agreed with a third party. I agreed to this as a favour to someone I respect and I thought the deal was done.
An hour later, I got an answer phone message informing me that it would now need to be a skippered charter. I rang around a lot of Skippers who I have built up a good working relationship with over the last year and with some effort on their part got a Skipper for tomorrow.
Minutes later, got a text, informing that “it was OK, they had got another boat”!
I then had to ring Skipper to cancel and explain.
So what should I do in future?
Steve
Never mind Steve,seems this type of thing happens in all types of buisness,infact in all walks of life.There's not alot you can do,except wipe your mouth and put it down to experiance...and re-evaluate who earns your respect! ''Nout so queer as folk''
Glad to see you seem to be doing well overall....and THAT is the main thing!
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Old 20 September 2010, 14:40   #3
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Yeah, wot Maxi said. I see this sort of bollix all the time.

Next time say sure thing, quote 'em a high price and forget it...
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Old 20 September 2010, 14:44   #4
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Get used to it

Frustrating isn't it but the Boat charter business is full of this nonsense.

How do you think these guys would have handled paying for any damage that could have been caused if the boats had gone on the charter?

I would never rent out my boat bareboat again I've done it twicw and bioth times it came back damaged...........big problem if you use it to earn a living, same thig eaxh time the throttle had been snaooed clean off.

There are a lot of flakey people out there, it's also very easy on a Forum to big yourself up and get a few mates to say how fab you are, but some companies are operating without much substance and a few are working other peoples boats. Not a problem until you need 10 k off them to pay for a new outboard and theyv'e only got ten bob. How does your insurance stand with your leg being ripped off on a rock whilst on bareboat charter?

If I needed. to have a working relationship with another Boat charterer I'd be very choosy who I jumped into bed with and I'd have agreed T's and C's .

A good way of avoiding having your time wasted is to tell the person you want an email enquiry setting out their requirements and stating that they to you charging 30 quid an hour for admin if the deal doesn't come off,

I'n the past I have lent boats to two of the more established instructors on this forum one bent my prop the other overheated my 2 strioke to seizure. Not a good result for helping someone out So I wouldn't do it again.

The other point is when you rent out your boat bareboat you can bet your arse that it's going to be redlined!

Can I have one guess as to who it was

From what you are saying you have a decent turnover I wouldn't risk it going bareboat
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Old 20 September 2010, 15:13   #5
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Have to agree with Mr R Wave, I no longer let any of my boats go out Bareboat, too much damage and shrugged shoulders, Better to use skippers you know on your own work.
I also insist on e-mails before I quote rather than just over the phone.
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Old 20 September 2010, 15:45   #6
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Hired equipment gets the sh1t kicked out of it. It's their way of "balancing the books" and ensuring that you don't "make money off them".

I recall being shocked by a well known member on here boasting about abusing hire cars. I just don't get it
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Old 20 September 2010, 16:06   #7
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Congratulations

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Have to agree with Mr R Wave, .
You are now a member of a very small and secretive society
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Old 20 September 2010, 16:39   #8
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I booked a hotel room the other day on the same day of my stay. I then had a meeting cancelled a few minutes later so called back to cancel the hotel. No Chance. Although pissed off I can't complain by agreeing to their terms i agreed to their terms so to speak.

When you send a quote do it via email have Ts & Cs attached and tell them the boat will only be booked once they confirm the quote.

I would set the cancellation charge at 50% up to 24 hours prior to the job and 100% any time after that.
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Old 20 September 2010, 16:55   #9
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As previously said, you get timewasters in all trades. With experience you get to spot them coming and don't bother going to too much effort on their behalf.
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Old 20 September 2010, 17:28   #10
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So what should I do in future?
If you do want to offer bareboat then I'd suggest you need to be taking a sizeable deposit on a credit card (as per the few companies who do this as thier main business) to mitigate the Rogue Wave risk. You'll find that most of the car hire (and the large sailing yacht charter fleet) companies are taking an increasingly draconian approach - e.g. I believe Sunsail take a £2000 deposit, which if there is even a small scratch gets held for months until the repair is sorted and the cost finalised. This not only protects you but should focus the skipper's mind.

Secondly - anyone who phones up at 13:30 wanting a boat for tomorrow is desparate - you should be increasing your fees not decreasing them to help them out. If they've underpriced the job thats also their problem, and doesn't really help anyone in the industry - they can take the hit or cancel the job and let the customer pay you full price!
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