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Old 15 December 2008, 17:41   #11
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Without trying to offend those that use it I don't personally dont think Paypal looks very professional.
Doug - unless Paypal mislead me when I took it out then our customers don't know we use paypal (perhaps unless there is a complaint of some sort). I was told (but have not tested) that it would show on their bill as MYCOMPANYNAME not paypals. That said its not critical for us, we are expecting to do perhaps 1% of t/o on c/cards. It is for the customers convenience rather than going through the business hoops of raising a PO internally.
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Old 16 December 2008, 16:59   #12
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Ian,

When we were setting up for card payments our bank wanted £200 to set up and then a monthly rental on top.

We're members of the Federation of Bmall Businesses and they offered no set up fee and a free terminal with Streamline. I think we pay about £15 a month and about 2% of the transaction.

This saving paid for the FSB membership fee for the first year.
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Old 17 December 2008, 04:35   #13
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People tend to assume that they need to get a merchant account from their own bank, and don't realise that it's possible to shop around.

I used www.seymourdirect.co.uk to get a merchant account recently. There is a joining fee, but no monthly charge and the rates were half what my bank offered! Worth getting a quote, if only to get someone else to price match

While I'm at it, if you ever need short term hire of a GSM chip and pin terminal (eg for use at an exhibition) then 123 Send were the best that I could find. Eye wateringly expensive, but very efficient service.

John
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Old 17 December 2008, 05:57   #14
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I have to agree with Doug, When I see that a business accepts paypal, it leaves me thinking of e bay shops and people working from home.
I can appreciate your thinking but as a buyer I now prefer to use paypal wherever it is offered. It saves me leaving my credit card details, again, on some server where I have no control of them. Slightly diverging, I also prefer those sites where there is a direct route to the checkout without having to register and make a password, again.
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Old 18 December 2008, 13:01   #15
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All imo, Paypal do offer an unbranded option and are increasing market share for their branded payment based transaction system by the day (google checkout are also in this market), reasons? web savey users security issues relating to credit card details, phishing sites...

If its only UK based transactions then Nochex are very good. Stay web based for the lower cost's, unless you have very large transaction rates, the merchant account/ gateway system is more expensive to set up and run.
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Old 18 December 2008, 13:33   #16
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Old 19 December 2008, 10:09   #17
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I have to agree with Doug, When I see that a business accepts paypal, it leaves me thinking of e bay shops and people working from home.

I looked in to a terminal myself around 6 months ago and, as Tim M said, at that time HSBC offered the best deal , but I think HSBC were going through another company.
I can't believe how stuck in the mud some companies can be. Many people PREFER to use PayPal as it's so much easier.

Even ParcelForce and Royal Mail takes payPal now - people need to move with the times......
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Old 19 December 2008, 14:40   #18
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I have used Pay Pal for a few years now and am very happy with the service .
Merry Christmas.
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Old 19 December 2008, 16:16   #19
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Looks like I opened a can of worms.

On one side we have Polwart telling us that the punters do not know they are using PayPal but on the other side we have Codders telling us punters prefer pay pal and Tinker telling us that web savvy users prefer the perceived security of pay pal.

How on earth can customers not know they are paying through pay pal and at the same time prefer your payment/merchant facilities because they prefer pay pal?

I did not realise you could have a pay pal account and the customer would not realise they were paying through pay pal. I guess this solves the non professional opinion I put forward earlier.

All that aside I have always understood Pay pal to charge a higher % than merchant facilities. If therefore only a small amount of your turnover is through cards (or your turnover is small) then I can see the advantage. When I last reviewed our facilities and re negotiated our rates paypal would have taken another 2% gross from my annual turnover, this is quite a lump from our bottom line. That 2% is my personal profit nothing else.

Lets say for example you business worked on a 10% of turnover margin after all expenses paid then 2% of turnover is a 20% decrease in the money that you the owner or shareholder take home.

Merchant/DC/CC facilities are not for all businesses, they are another overhead and lets face it bank transfer is pretty straight forward (and quicker) these days. For us Merchant facilities works, we take a lot of phone bookings and are able to process them straight away. It was not that long ago however that we relied on cheque and bank transfers, we had to wait a few days to be sure the customer was serious but we saved a pretty major overhead.

Returning to the merchant vs. pay pal debate Iím not sure how using pay pal is easier for the customer than using any other gateway. They will at some point either have to register or type in all of their CC details for each transaction.
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Old 19 December 2008, 16:31   #20
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I did not realise you could have a pay pal account and the customer would not realise they were paying through pay pal. I guess this solves the non professional opinion I put forward earlier.
Doug - I am referring to off-line transactions (ie. phone/fax orders) we don't do on-line so I'm not sure if Paypal is always obvious then.

As for ease of use - online - if you already have a paypal account then buying through it means you can pay without reentering billing and delivery addresses all over again: one registration to cover a wide range of cusomers.
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