Originally Posted by 250kts
It strikes me yet again, that this forum has a wealth of expertise and talent.
In order to protect both customers and the operators, could "we" come up with a specimin document that gives protection for both. Whilst I am sure operators have their own documents, we wont always see it from either the expert legal side or necessarily the customers.
I/we are not after something for nothing, I just think that from the sensible comments made so far and the diverse backgrounds of the members, a top class document could be produced that could be a shinning light for the industry.
OK, so now shoot me down ....
Steve, I'm not sure if there is a trade body who might be interested in pulling together such a thing? Such a document could then be presented as industry best practice - rather than a bunch of guys who thought it was a good idea. Failing that - do it yourself, and you can become the example everyone else looks up to.
The aim must surely be to avoid the accident rather than avoid the litigation. The route to reducing your (insurers) liability in litigation is by showing you did everything reasonably possible to reduce and manage the risk of injury.
If I was in your/C2's shoes I'd consider adding pictures of how to sit correctly on the seat, together with bullet points about do / don't etc. As well as highlighting medical conditions of concern on a form which collects peoples details (the marketing side of my brain would also want to capture their email addresses etc for future promotions!).
I'm not sure if you do this on one form per person, or one per trip. If it is one per trip then it is probably impossible to give 12 people reasonable time to digest and ask questions about the content - say 1-2 minutes per person, that could be nearly 25 minutes before you've even covered lifejackets etc.
Personally I'm much less likely to walk away from something like this after I have paid my money. Not sure where you do your safety briefings but if they are on the pontoon or on-board that may be too late for many people to bother telling you about their dodgy back, pregnancy, pace maker etc... Unfortunately whilst it might scare away some customers I think this really needs to be up front - before your get their payment, albeit probably with a further option for a refund if you/they decide it is not appropriate closer to boarding.
Presumably fat heart-disease-ridden asthmatics can participate in some "styles" of rib trip safely (e.g. Sea Safari in good weather), but not in the thrill ride style events. You may need to distinguish the difference between them.