Reading on here about members' recent experiences trying to engage with a couple of RIB manufacturers and the effort they've been forced to make in order to cajole, encourage or berate the manufacturers for information in order to move to a position where they're comfortable parting with their cash, makes we wonder just how much better off we all might all be if dealers, manufacturers and suppliers actually did what they promised and returned phone calls and emails?
Without wishing to rant (honest), I've experienced a number of situations in the past few months where, to be frank, if the dealer/supplier/agent had told me to foxtrot oscar instead of promising to provide me with information, genuinely requested as a natural part of the buying process, I could have saved myself countless hours of subsequent effort!
In no particular order, the following have missed out on business over the past 8 weeks just through failing to actually phone me back or email me:
Lexus (Liverpool & Ellesmere Port)
Towerbridge Insurance (existing customer)
NFU Insurance (existing customer)
Nine (yes nine) assorted Contract Hire and Leasing companies (the industry seems to be in a desperate state)
Two trailer manufacturers
The inescapable conclusion is that they either didn't want my business, have some desperate training needs that require addressing or are so bloated with their success they think there's no need to bother following up potential new business because they're so busy.
In all honesty, I've never known it be so difficult to spend money!
The opposite side of the coin of course is that the organisations which responded in a timely and professional way have been the beneficiaries of additional business.
Good luck to them.