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Old 23 February 2013, 15:07   #1
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vat

Last month i invested in a Go PRO 3 BLACK unfortunately it would not download the updates needed to work the remote control wifi on the Iphone etc , so after contacting Gopro exchanging emails talking to their helpline they said it must be faulty and if i send it back direct to them they would replace it.
Great 8 days later a new Gopro arrives i download the updates and everything works fine
Step in fedex who then send me a invoice for 20.99 import duty/taxes etc, i tell them that it was purchased in the uk and i have already paid the Vat i email them a copy of my receipt confirming this. today i received a email from fedex telling me

"Whilst no duty or VAT would be due on an item that has been exported, repaired, and returned, the same is not true for replacement items. Whilst duty is generally not charged on replacement items, these items do have VAT levied against them by UK Customs, as they are new imports to the UK. As such, customs have levied these charges correctly, and the invoice is payable as billed".

Regards

My reply was short and to the point "get stuffed"
Do you think i should have worded it better or should i just pay up
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Old 23 February 2013, 15:23   #2
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Quote:
Originally Posted by tony t View Post
Last month i invested in a Go PRO 3 BLACK unfortunately it would not download the updates needed to work the remote control wifi on the Iphone etc , so after contacting Gopro exchanging emails talking to their helpline they said it must be faulty and if i send it back direct to them they would replace it.
Great 8 days later a new Gopro arrives i download the updates and everything works fine
Step in fedex who then send me a invoice for 20.99 import duty/taxes etc, i tell them that it was purchased in the uk and i have already paid the Vat i email them a copy of my receipt confirming this. today i received a email from fedex telling me

"Whilst no duty or VAT would be due on an item that has been exported, repaired, and returned, the same is not true for replacement items. Whilst duty is generally not charged on replacement items, these items do have VAT levied against them by UK Customs, as they are new imports to the UK. As such, customs have levied these charges correctly, and the invoice is payable as billed".

Regards

My reply was short and to the point "get stuffed"
Do you think i should have worded it better or should i just pay up

Don't you just hate Tax dodgers!! Depends Tony how strongly you feel about it. is it not starange that you are being billed by Fedex and not the sales company or am I missing something, I usually do I'm Scottish
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Old 23 February 2013, 15:30   #3
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Watch out otherwise they will double the charge by adding a handling charge.

That said, tell them it was a repair and get them to prove that it is not. Gopro may even back you up with a nil repair invoice if they are sympathetic to your cause.
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Old 23 February 2013, 15:31   #4
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Jambo, It is totally normal that any UK import duties, VAT and customs handling charges are invoiced by the courier who clears them through customs on your behalf (and usually brings them to your door). This can be FedEx, TNT, DHL, Royal Mail etc... It is unusual for overseas suppliers to charge a VAT/duty inclusive price as to do so requires them to understand the VAT and Duty rate in every country they might ship to.

Tony, The bad news is I think FedEx have followed the generally accepted interpretation of the VAT & duty rules. The worse news is that in my experience FedEx are quite persistent in pursuing outstanding duty invoices. If you purchased your GoPro in the UK your contract under the sale of goods act is with the UK seller. Ideally you would have included them in the 'complaint' process but you could now see whether they are willing to pick up the 20ish charge. I'm not sure they will be obligated to though if you went direct to the manufacturer.
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Old 23 February 2013, 15:34   #5
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There has been post about this a month or two back by Pikey Dave he told them to get stuffed as well. When he sees this he will probably update you on it.
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Old 23 February 2013, 15:35   #6
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You've bought and paid VAT for one camera and have one camera in your possession. Presumably you have proof of return of the faulty unit.

A phone call to HMR&C ?
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Old 23 February 2013, 15:40   #7
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Stuffing

If you need anyone told to "get stuffed", then I'm sure Pikey Dave is your man.

The Get Stuffed Thread...

Exactly the same issue, BTW - If you ask P-D nicely, you can copy his letter
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Old 23 February 2013, 15:52   #8
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I think your on the money value added tw*ts I'm with you lol

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Old 23 February 2013, 16:17   #9
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[QUOTE=tony t;518613]Last month i invested in a Go PRO 3 BLACK unfortunately it would not download the updates needed to work the remote control wifi on the Iphone etc , so after contacting Gopro exchanging emails talking to their helpline they said it must be faulty and if i send it back direct to them they would replace it.
Great 8 days later a new Gopro arrives i download the updates and everything works fine
Step in fedex who then send me a invoice for 20.99 import duty/taxes etc, i tell them that it was purchased in the uk and i have already paid the Vat i email them a copy of my receipt confirming this. today i received a email from fedex telling me

"Whilst no duty or VAT would be due on an item that has been exported, repaired, and returned, the same is not true for replacement items. Whilst duty is generally not charged on replacement items, these items do have VAT levied against them by UK Customs, as they are new imports to the UK. As such, customs have levied these charges correctly, and the invoice is payable as billed".

Regards

My reply was short and to the point "get stuffed"
Do you think i should have worded it better or should i just pay up: k um tel um blks mr Twere u bin any way looey
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Old 23 February 2013, 18:38   #10
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Quote:
Originally Posted by willk View Post
If you need anyone told to "get stuffed", then I'm sure Pikey Dave is your man.

The Get Stuffed Thread...

Exactly the same issue, BTW - If you ask P-D nicely, you can copy his letter
Not quite. PD said the goods he got back were repaired (and thus no VAT and no Duty liable) the 20 he was charged was simply admin charge from FedEx. Here replacement goods were sent which do appear to be liable for VAT (although I personally don't think they should be this does seem to be the common interpretation of the legislation) - FedEx won't argue with HMRC on your behalf so they will expect the VAT and aren't likely to budge on it - compared to their own fees where they have discretion.
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