When I phoned them today I got a message saying there computer system was being upgraded and apologised in advance for any delay, I thought here we go! Then a message said that due to high call traffic I would be held in a cue....Here we go I said to myself once again.
Then within seconds a Female voice......Can I help you Sir! Bloody amazing I thought, I told her the problem and she says that because of the computer updates its my lucky day
......She's gonna send an Engineer around my house for free
......Do they normally charge then?
So he's/she's comming next Tuesday, I'll let you know what happens.