Originally Posted by C2 RIBS
Becky, thank you for the offer of help, I have to say and do not like doing so, that the RNLI responses have been appalling. I have phoned two offices even e mailed the HQ and asked for an update, I received a notice stating the e mail was received and as yet nothing.
I am a small boat operator and a true friend to the RNLI and do collect and spend towards the service. My requests were easy to deal with yet the processes have failed and as such I am very likely to now collect for the independent lifeboats as well as Help for Heroes.
The processes you have in place have failed and these are areas that should be resolved as I have lost confidence in the adminstration NOT the crews and equipment.
Sorry but being frank sometimes might actually resolve the issues.
I relation to your offer for help I will await to see how long it actually takes to resolve.
Ian, I can completely understand your frustrations and please don't apologise for being frank - it's extremely valuable feedback; I will make sure that I feed back to the teams involved in processing your enquiries and stress the problems you encountered, to hopefully make sure that others don't experience the same in future.
Please be assured that we are extremely grateful for your continued support and I wish your all the best in your fundraising efforts for the independent lifeboats and Help For Heroes, two equally worthwhile causes.
Please feel free to contact me directly at firstname.lastname@example.org
should you wish to, and I will persue the matter for you personally. I will be on leave from Tuesday 22 to Monday 28 June but during this time our Supporter Care helpline will be able to help (I will make them aware of your concerns) - you can reach that team on 0845 121 4999.
Very best wishes and many thanks for your feedback,