Reply
 
Thread Tools Search this Thread
 
Old 15 February 2009, 11:21   #1
RIBnet supporter
 
C2 RIBS's Avatar
 
Country: UK - England
Town: Hants
Boat name: Gemineye
Make: Ribeye S850 charter
Length: 8m +
Engine: 300hp
MMSI: 235097445
Join Date: Sep 2007
Posts: 3,029
Poor/bad customer service

Not sure if others have seen this problem recently. I have been busy getting boats ready for new season and have been out visiting shows and chandleries. I have called many companies who advertised the items I was seeking, varying from PFD's, gloves, covers and bits and bobs. I use regular companies who have remained good but did not stock the addtional items.
I then have to say that many companies failed to return calls, and prices for my review. I cannot make out if this has been a mistake or stupidity by a member of staff. The problem then lies with these companies going to the wall and the staff being laid off and possibly there was business to take but missed. Is this a wake up call for others who employ staff to re iterate the need to look after new and regulary customers?
This is not meant as a rant but to tell others of some experiences during this recession. Easy for me self employed means I need business to be paid. Hope others have better experiences and I have been unlucky recently, but safe to say I wont order from those companies who fail to talk to me (no one on Ribnet as far as I am aware)
__________________
Ian
Rib charter and Rib hire with www.c2ribs.co.uk
C2 RIBS is offline   Reply With Quote
Old 15 February 2009, 11:37   #2
Member
 
Country: UK - England
Town: Dorset & Hants
Boat name: Streaker/Orange
Make: Avon/Ribcraft
Length: 4m +
Engine: 50Yam/25 Mariner
Join Date: Apr 2007
Posts: 5,551
I agree - its like companies are using the ' downturn' etc as an excuse for not caring anymore.

If I'm buying 'expensive' things I'm a one chance kind of guy , but for smaller stuff maybe 2 or three goes just to allow for those 'bad day' situations like being non-stop busy , some kind of drama etc.

Some places you get faultless service for a 90p bulb , at others a 900 bit of electrics doesn't seem worth buying. Mind you had my car seviced Friday quoted 500 quid ! Paid 400 as I just asked if they could do anything to make it cheaper ! I'm asking for discount on everything at the mo!

One point alot of people miss is (even if employed) - they should still do some work to get paid (not just turn up to a place of work ! )
__________________

__________________
PeterM is offline   Reply With Quote
Old 15 February 2009, 11:42   #3
JSP
Member
 
Country: UK - England
Town: Southport
Boat name: Qudos
Make: 5.4 Searider
Length: 5m +
Engine: Yam 115 V4
MMSI: 235068784
Join Date: Sep 2008
Posts: 3,930
What I'm finding is a little different. I hate using phones, always have and always will so I email allot. I find a hell of allot of companies don't answer emails. And when I do ring they either say it's down to an over sight or hadn't checked emails! Why have an online outlet?
I used to find it allot with photographic supplies.

Mine is a rant
__________________
JSP is offline   Reply With Quote
Old 15 February 2009, 11:53   #4
Member
 
Country: UK - England
Town: Dorset & Hants
Boat name: Streaker/Orange
Make: Avon/Ribcraft
Length: 4m +
Engine: 50Yam/25 Mariner
Join Date: Apr 2007
Posts: 5,551
Quote:
Originally Posted by JSP View Post
What I'm finding is a little different. I hate using phones, always have and always will so I email allot. I find a hell of allot of companies don't answer emails. And when I do ring they either say it's down to an over sight or hadn't checked emails! Why have an online outlet?
I used to find it allot with photographic supplies.

Mine is a rant
I do find this too - alot of companies set things up then never bother using them properly, but I find that you can tell alot by phone manner as to what service you will get ( and you can ask for cheeky discounts ! )
__________________
PeterM is offline   Reply With Quote
Old 15 February 2009, 12:34   #5
Member
 
Country: UK - England
Town: Coventry
Boat name: Eco XR24
Make: Eco-Marine
Length: 7m +
Join Date: Sep 2008
Posts: 41
It may not be entirely the company's fault. We've had many conversations recently with people who've had problems with email not arriving or not being received. Possibly because of over-zealous spam filters - or because they receive so much spam that they accidentally delete real emails along with the junk. Please don't give up if you rely on email communication.

Our company, for example, has had real problems with people using btinternet and yahoo accounts which apparently randomly appear or disappear at will - and we're very aware that reflects badly on us!
__________________
ecoXR24 is offline   Reply With Quote
Old 15 February 2009, 13:14   #6
RIBnet supporter
 
C2 RIBS's Avatar
 
Country: UK - England
Town: Hants
Boat name: Gemineye
Make: Ribeye S850 charter
Length: 8m +
Engine: 300hp
MMSI: 235097445
Join Date: Sep 2007
Posts: 3,029
Quote:
Originally Posted by Blackroady View Post
I agree -

One point alot of people miss is (even if employed) - they should still do some work to get paid (not just turn up to a place of work ! )
Good point, shame a few others dont realise this
__________________
Ian
Rib charter and Rib hire with www.c2ribs.co.uk
C2 RIBS is offline   Reply With Quote
Old 22 February 2009, 16:34   #7
Member
 
Country: UK - Wales
Town: Southampton
Boat name: DynaMoHumm/ SRV/deja
Make: Avon8.4, 5.4 & 4.777
Length: 8m +
Engine: Cat3126 Yam 90 &70
MMSI: 42
Join Date: Dec 2003
Posts: 6,556
Quote:
Originally Posted by Blackroady View Post

One point alot of people miss is (even if employed) - they should still do some work to get paid (not just turn up to a place of work ! )
Absolutely I'm constantly astonished by people who think they are owed a living, even more so when they are contractors, like what I am.
__________________
Rogue Wave is offline   Reply With Quote
Old 23 February 2009, 04:39   #8
Member
 
Country: UK - England
Town: Dorset & Hants
Boat name: Streaker/Orange
Make: Avon/Ribcraft
Length: 4m +
Engine: 50Yam/25 Mariner
Join Date: Apr 2007
Posts: 5,551
As a follow up on this - I was pleading to get hold of some antifoul on here a week or so ago ( thanks to all who responded - job now done ). I called a local chandlers - had to leave a message as the answerphone said they were busy ' serving other customers' - right I called 3 times over the course of 3 hours !

They returned my call a WEEK later ! You could say they had missed the boat !

Just to add - this was no-one who was recommended on here
__________________
PeterM is offline   Reply With Quote
Old 23 February 2009, 05:32   #9
Member
 
Channel Ribs's Avatar
 
Country: UK - Channel Islands
Town: Alderney
Length: no boat
Join Date: Sep 2006
Posts: 3,047
Things are getting very difficult, suppliers are now not holding stock and their distributors or the manufacturers are also holding back. Credit accounts are being withdrawn and payers are getting slower!

Even for a well meaning business it can be quite hard to have the right stuff at the right time.

On the subject of online shops, it is getting to be a full time job keeping the prices up to date - too slow and you stand to make a loss as some products shoot up by more than the margin.

Harsh times.
__________________
Channel Ribs is offline   Reply With Quote
Old 23 February 2009, 05:58   #10
Member
 
Maximus's Avatar
 
Country: UK - England
Town: Wild West
Boat name: No Boat
Make: No Boat
Length: under 3m
Join Date: Jan 2008
Posts: 4,272
Send a message via AIM to Maximus
Natural selection

Quote:
Originally Posted by Blackroady View Post
As a follow up on this - I was pleading to get hold of some antifoul on here a week or so ago ( thanks to all who responded - job now done ). I called a local chandlers - had to leave a message as the answerphone said they were busy ' serving other customers' - right I called 3 times over the course of 3 hours !

They returned my call a WEEK later ! You could say they had missed the boat !

Just to add - this was no-one who was recommended on here
It,s 200 years since the birth of Charles Darwin,it's not just animal species his law of 'natural selection' apllies too!this type of shoddy practice,which we all experiance from time to time will ultimately put these operations on the scrap heap,now,quicker than ever.I just hope we as a nation learn in these hard economic times, service realy does count!
__________________

__________________
Maximus is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 21:17.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.