Reply
 
Thread Tools Search this Thread
 
Old 16 February 2009, 14:58   #11
Member
 
chewy's Avatar
 
Country: UK - England
Town: Up Norf
Make: Avon SR4,Tremlett 23
Length: 4m +
Engine: Yam 55, Volvo 200
Join Date: Apr 2007
Posts: 5,217
Yep mine cancelled too. Still ain't lost anything.
__________________

__________________
chewy is offline   Reply With Quote
Old 16 February 2009, 15:28   #12
Member
 
Bigmuz7's Avatar
 
Country: UK - Scotland
Town: Glasgow
Boat name: stramash
Make: Tornado
Length: 5m +
Engine: Etec 90
Join Date: Feb 2006
Posts: 5,068
I wonder why the sale of goods act hasnt caught up with the internet yet, because after all,.. a fax is good enough for a signature for a finance company, and thats an electronic copy of intent
__________________

__________________
Bigmuz7 is offline   Reply With Quote
Old 16 February 2009, 15:52   #13
Member
 
chewy's Avatar
 
Country: UK - England
Town: Up Norf
Make: Avon SR4,Tremlett 23
Length: 4m +
Engine: Yam 55, Volvo 200
Join Date: Apr 2007
Posts: 5,217
Imagine the hassle if I'd accidently ordered 30 TV's at full prive and the hassle I'd have cancelling them.
If you advertise something at a price thats the price you sell it for.

Still never mind.
__________________
chewy is offline   Reply With Quote
Old 16 February 2009, 16:01   #14
RIBnet admin team
 
Poly's Avatar
 
Country: UK - Scotland
Boat name: imposter
Make: FunYak
Length: 3m +
Engine: 2 stroke YAM 20 HP
MMSI: 235089819
Join Date: Sep 2005
Posts: 10,114
Quote:
Originally Posted by Bigmuz7 View Post
I wonder why the sale of goods act hasnt caught up with the internet yet, because after all,.. a fax is good enough for a signature for a finance company, and thats an electronic copy of intent
Not sure what you mean.

Panasonic's t&c's are quite clear, and they reserve the right to refuse such orders. Most companies have similar terms, e.g. I think it was Argos who made an error in advertising a while ago - and didn't have to complete the sale - as their T&Cs were clear - you were making an offer to purchase, which they could chose (but were not bound) to accept.
__________________
Poly is offline   Reply With Quote
Old 16 February 2009, 16:08   #15
Member
 
Bigmuz7's Avatar
 
Country: UK - Scotland
Town: Glasgow
Boat name: stramash
Make: Tornado
Length: 5m +
Engine: Etec 90
Join Date: Feb 2006
Posts: 5,068
Quote:
Originally Posted by Polwart View Post
Not sure what you mean.

Panasonic's t&c's are quite clear, and they reserve the right to refuse such orders. Most companies have similar terms, e.g. I think it was Argos who made an error in advertising a while ago - and didn't have to complete the sale - as their T&Cs were clear -
Sure .. but you cant continually mislead customers that you are selling something for a price that in fact you are not, whilst vendors might claim 'errors and ommissions excepted' knowingly false pricing is hoodwinking buyers of potential discounts.

Why a web site cant get this right is also beyond me, its not some vague stab in the dark with some numbers, if the guy who coded the page enters 0.01 pence, thats what get displayed on the site ? which means they knew they were wrong and therefor mis selling a product. IMO I can understand the issue of being short of stock .. but not displaying a false price
__________________
Bigmuz7 is offline   Reply With Quote
Old 16 February 2009, 16:32   #16
RIBnet admin team
 
Poly's Avatar
 
Country: UK - Scotland
Boat name: imposter
Make: FunYak
Length: 3m +
Engine: 2 stroke YAM 20 HP
MMSI: 235089819
Join Date: Sep 2005
Posts: 10,114
Quote:
Originally Posted by Bigmuz7 View Post
Sure .. but you cant continually mislead customers that you are selling something for a price that in fact you are not, whilst vendors might claim 'errors and ommissions excepted' knowingly false pricing is hoodwinking buyers of potential discounts.
but they didn't they pulled the website as soon as the problem was spotted.
Quote:
Why a web site cant get this right is also beyond me, its not some vague stab in the dark with some numbers, if the guy who coded the page enters 0.01 pence, thats what get displayed on the site ? which means they knew they were wrong and therefor mis selling a product. IMO I can understand the issue of being short of stock .. but not displaying a false price
since apparently everything was at 1p I would guess someone didn't enter the prices wrong (unless it was malicious) but rather some setting/config file/coding error was to blame. Other people's sites have had issues with decimal points etc... so 299 gets listed as 2.99

...at the end of the day websites are coded by and databases populated by humans who make mistakes.
__________________
Poly is offline   Reply With Quote
Old 16 February 2009, 17:00   #17
Member
 
chewy's Avatar
 
Country: UK - England
Town: Up Norf
Make: Avon SR4,Tremlett 23
Length: 4m +
Engine: Yam 55, Volvo 200
Join Date: Apr 2007
Posts: 5,217
Not everything was at 0.01, granted most stuff on each page was but not all of it... I nearly bought a full price camera!
__________________
chewy is offline   Reply With Quote
Old 16 February 2009, 17:40   #18
Member
 
Bigmuz7's Avatar
 
Country: UK - Scotland
Town: Glasgow
Boat name: stramash
Make: Tornado
Length: 5m +
Engine: Etec 90
Join Date: Feb 2006
Posts: 5,068
Quote:
Originally Posted by Polwart View Post
but they didn't they pulled the website as soon as the problem was spotted.
Nope it was up for a day .. but thats irrelevant anyway

Quote:
Originally Posted by Polwart View Post
since apparently everything was at 1p I would guess someone didn't enter the prices wrong (unless it was malicious)
Now ya gots me .. but If I see you right .. it shouldnt matter,.. as per sale of goods, you must display the actual sales price, not some nebulous offer without terms

Quote:
Originally Posted by Polwart View Post
but rather some setting/config file/coding error was to blame. Other people's sites have had issues with decimal points etc... so 299 gets listed as 2.99
Any plonk web designer knows,.. you check your site after you uploaded it back to your host so it fits all web browsers and all screen sizes, and not least of all .... the content is accurate

However I could see an issue if some back room squad develop the site world wide and it takes a day or so to roll it out that way in all languages.
__________________
Bigmuz7 is offline   Reply With Quote
Old 16 February 2009, 18:46   #19
RIBnet admin team
 
Poly's Avatar
 
Country: UK - Scotland
Boat name: imposter
Make: FunYak
Length: 3m +
Engine: 2 stroke YAM 20 HP
MMSI: 235089819
Join Date: Sep 2005
Posts: 10,114
Quote:
Originally Posted by Bigmuz7 View Post
Now ya gots me .. but If I see you right .. it shouldnt matter,.. as per sale of goods, you must display the actual sales price, not some nebulous offer without terms
I could see your grumble if they had been actively advertising elsewhere but they weren't. I think your are talking trade descriptions rather than SoG Act.

the idea of the legislation though is to prevent people being drawn in by plausible but "unfair" offers. And to stop people being exploited by devious marketing departments - not to screw over businesses because a some junior member of staff was too busy talking to their mates about X-factor to do their job properly.

Realistically no one expected the orders to be accepted. indeed those who propagated the "offers" on forums etc guaranteed that one or two transactions wouldn't slip through unnoticed.

Quote:
Any plonk web designer knows,.. you check your site after you uploaded it back to your host so it fits all web browsers and all screen sizes, and not least of all .... the content is accurate
yes but it may not have been the plonk web designer. it could be the guy (or gal) who updated the price list, saved the file with the wrong name, or who typed the prices into the database who did something wrong. Or someone who didn't realize that their "back end stock database" was actually linked to the web, and so not entering a price had a front end impact. i agree good management systems should have spotted it - panasonic are now paying the price with the admin burden of canceling loads of transactions. But bad management is not restricted to online sales.

If google can take out their site for an hour with human error then I accept anyone can cock up/
__________________
Poly is offline   Reply With Quote
Old 16 February 2009, 19:16   #20
Member
 
Country: UK - Wales
Town: swansea
Boat name: Too Blue
Make: BLANK
Length: 8m +
Engine: Suzuki DT225
Join Date: Mar 2004
Posts: 12,791
Back in about 2000 I decided to order some carpet tiles from the B+Q website. They were priced at 2.29 for a pack of 20. I had no idea at the time how much carpet tiles were so I ordered 40 packs.

When the tiles arrived I only had 40 singles. It turned out they were 2.29 each. I complained as it clearly stated in the T+C that once an order is accepeted it was a legally binding contract.

i expected some hassle but they willing admitted their mistake. They told me they didn't have enough in stock but would send them out ASAP. Fair play a week or so later 2 pallets of carpet tiles arrived - enough to do about 6 houses - not bad for less than 100!!!
__________________

__________________
codprawn is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 21:32.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.