Originally Posted by Erin
Thanks Bigmuz. This could be getting a little complicated for me. However, just to answer a couple of your points - our pc's are linked via a standard network switch with an uplink to the router for internet access. The router therfore doesn't provide any firewall protection between machines as it were. As such there's no dhcp control being provided by it either.
I think your point about startup preventing the software from 'mapping' the printer is along the right lines. The NIC is a built-in type (Dell pc - I know I know I should have learnt by now!) However, the other printer and mapped drives connect fine, so why should just the dymo be problematic?
Right .. so you have a standard switch for a hub then, and an RJ45 cable from there to your router for internet access, yes ? if so the router runs a DHCP server (or it should) which acts as a firewall for your whole network, be careful that it isnt an ADSL modem , (which might be connected to your server DIRECTLY via USB , if this is the case then your network uses your server machine as a gateway , in which case it needs to be firewalled )
If the former is correct get rid of any windows firewalls in Start > settings>control panel, turn them all off. Next , go to your LAN connection go to properties highlight the TCP/IP part select properties and set it to obtain ip automatically, reboot, reinstall your Dymo stuff, you shouldnt need to remove it, just reinstall, it should see the printer then reboot and see how it goes ?
If the latter is correct, do all above but make sure your turn on the firewalls in you local workstation again once/if everything is running.
I take it you dont have any antivirus software running when you install the dymo stuff ?, if so disable it too untill you get to the bottom of what the problem is
I've checked some BIOS setups and dont really see any settings that would not make your onboard LAN work properly apart from an on off setting, if it works at all which you say it does its more likely to be a user setting.
The main thrust of my point is
1 Set machines network Ip to be obtained automatically
2 get rid of AV software and firewalls for now
3 Since its a new PC, it may have something running that you are not familliar with, check for anything like this and turn it off, say some network control wizard or something
If it starts up with something that you want to disable go to start>run> type msconfig , and disable what you think it is from the start menu
See how that goes ?
and - apologies if thats over simplified for your abilities, dont mean to teach my granny etc .. but these are amongst the most common reasons for it not to work , you might have changed a few of them but just not the right bit