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Old 08 March 2011, 12:01   #1
Hightower's Avatar
Country: UK - England
Town: Fareham
Length: 6m +
Join Date: Sep 2003
Posts: 7,829
Logitech Rule!

Just though it might be worth mentioning how good the customer service has been from Logitech.

Just before Christmas the feet on my mouse started to lift, thinking I would need to purchase some more, I mailed Logitech to see if they could help. Within 8 hrs of mailing them I had a reply telling me that replacements were on their way. 2 days later they arrived!

Over the weekend I was playing a game when the lead got caught under the keyboard. I basically pulled too hard and the power cable where it enters the mouse must have separated inside. This Mouse is nearly 3 years old and has had daily use, so looks a little worn and tatty, but operated fine till this incident.

I again mailed Logitech to see if they could help. They explained that there was no hope of a replacement cable and that a new mouse would be required. For a warranty exchange I would need to produce the proof of purchase (receipt). Obviously I couldn't find the receipt after such a long time .

I did however remember registering the mouse on-line which is what I explained in a return letter to customer services. I didn't hold out much hope!

You can therefore understand my delight when I returned from work today to not only have a letter from Logitech saying the replacement had been authorised, but a mail from UPS showing that the mouse was on it's way.

What a result!!


Looks Slow but is Fast
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Old 09 March 2011, 10:22   #2
Country: USA
Town: Oakland CA
Length: 3m +
Join Date: Feb 2005
Posts: 6,621
Shouldn't be too hard to resolder the wire. Then you'd have a back-up.


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Old 09 March 2011, 11:36   #3
Ribshop's Avatar
Country: UK - England
Town: River Hamble
Length: 6m +
Join Date: Oct 2005
Posts: 726
I have also received great service from Logitech, our IPod player started playing up just outside the shops 12month warrantee, got in touch with Logitech and after a few emails back and forth they sent a new one with no quibble. If they make stuff I will now buy there products over other brands.
Phone: 01489 556800
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