Originally Posted by Stuart M
a vehicle that had allegro door handles 20 years later?
At least it wasn't the steering wheel!
I developed an interesting technique in handling Rover main dealers a few years ago when Louise had a new Rover car. It suffered from occasional flat batteries which was just what you wanted (not!) on a cold morning after trading in your old but reliable car for the new expensive one. Anyway, after the third or fourth failure, I 'phoned the service manager and insisted on some answers. I asked him how many fully trained technicians he had, how he rated their expertise, and if he had confidence in the product. After getting him to commit to backing the product and the staff 100% I asked him what he would do for us the next time the car broke down. He promised us that in the unlikely event of this happening, their own recovery truck would bring a courtesty car out to swop and avoid us the AA/RAC coming out twice, relaying, etc.
We then moved house, 145 miles away.
The next time the car wouldn't start, I 'phoned him, and kept him to his promise. The car was fixed properly that time