Originally Posted by willk
However, be aware that "a fool can ask a question that even a wise man can't answer". I get emails with so many questions, ifs and buts that I can take well over an hour to answer a "stream of consciousness" query that took five minutes to compile. I could have answered the same query in five minutes by telephone and probably got a better grip of what the client wanted.
I do appreciate that your almost unique geographic location means email is a must and I'm not suggesting that you're an email timewaster.
However, I am going to take you off the Redbay Facebook list, as you have stated that you have no intention of buying one...
I realise that but every enquiry is a potential sale and it's a brave business that decides a new enquiry is a waste of time without replying to it? Repeat enquiries from the same customer without buying anything, different situation.
I could ring people on Skype for tuppence but sadly my experience is that it's better to get quotes etc in writing to avoid a convenient loss of memory, which is one main reason. The second reason is, as a customer, I think it's up to me to choose how I want to communicate with somebody I'm trying to give money to. I tend to do stuff in the evenings which is no good for any supplier whether local or overseas, I've got a busy day job and no time to think about shopping for leisure stuff during the working day.
Lost count of the number of people who have lost business from me over the years just because they can't be bothered to reply, and it certainly isn't because I never spend anything. Quite a few marine suppliers fall into that category, though I won't bother to name them. Thankfully there is almost always somebody else which a much better attitude to business
I see you've already deleted me from the Redbay list...