Originally Posted by BogMonster
Part of the problem with anything advertised online is the sheer number of companies - not just marine but everywhere - who simply can't be bothered to reply to an email enquiry from a customer wanting to spend money. Many suppliers would do better to fix that fundamental failing before screwing around putting stuff on Twitbook.
You've touched on a subject dear to my own heart. I answer quite a few of these in my business. We have strict policy about replies and how fast they should be made. We also review answers and improve our technique - because it is a totally different sales situation.
However, be aware that "a fool can ask a question that even a wise man can't answer". I get emails with so many questions, ifs and buts that I can take well over an hour to answer a "stream of consciousness" query that took five minutes to compile. I could have answered the same query in five minutes by telephone and probably got a better grip of what the client wanted.
I do appreciate that your almost unique geographic location means email is a must and I'm not suggesting that you're an email timewaster.
However, I am going to take you off the Redbay Facebook list, as you have stated that you have no intention of buying one...