how many people search for stuff on facebook - Page 2

clydeoutboards · 21 November 2012, 11:07

Hi

currently we have 88 likes. Most of these are from people who have used us and based in Scotland so want updates on events etc and we are v happy with this.

what I am not sure of is the big question of could we done more with Facebook? I have no desire for lots of people liking us if we dont add value to them as all this would be is a vanity thing and not a business bennefit. I have also no desire to sell through FB but I would like to know if we could improve our page? and if so how?

Dave

LURCHER · 21 November 2012, 12:28

We use it as a lot of our customers are Brides and they love to look at all the weddings stuff and compare with others , it seems to be popular and helps spread the word .http://www.facebook.com/www.alresfordmarquees have a look and like us too!

clydeoutboards · 21 November 2012, 15:14

Quote:

Originally Posted by LURCHER

We use it as a lot of our customers are Brides and they love to look at all the weddings stuff and compare with others , it seems to be popular and helps spread the word .http://www.facebook.com/www.alresfordmarquees have a look and like us too!

This is my point. what do you gain from me liking your site? I am not going to get married ( 2 wife's would be even more stupid and illegal) so I dont want updates and I dont see what you gain? am i missing something?

ps nice page though

LURCHER · 21 November 2012, 15:40

I gain because some of your friends may have a wedding, party or other event coming up soon and they look at my pages etc . Well I hope they do.

LURCHER · 21 November 2012, 15:49

And yes we do work north of the Border too.

clydeoutboards · 21 November 2012, 16:10

Quote:

Originally Posted by LURCHER

I gain because some of your friends may have a wedding, party or other event coming up soon and they look at my pages etc . Well I hope they do.

lol, sorry I think you are better of buying a lotto ticket as the odds will be miles better

willk · 21 November 2012, 18:24

Quote:

Originally Posted by BogMonster

Part of the problem with anything advertised online is the sheer number of companies - not just marine but everywhere - who simply can't be bothered to reply to an email enquiry from a customer wanting to spend money. Many suppliers would do better to fix that fundamental failing before screwing around putting stuff on Twitbook.

You've touched on a subject dear to my own heart. I answer quite a few of these in my business. We have strict policy about replies and how fast they should be made. We also review answers and improve our technique - because it is a totally different sales situation.

However, be aware that "a fool can ask a question that even a wise man can't answer". I get emails with so many questions, ifs and buts that I can take well over an hour to answer a "stream of consciousness" query that took five minutes to compile. I could have answered the same query in five minutes by telephone and probably got a better grip of what the client wanted.

I do appreciate that your almost unique geographic location means email is a must and I'm not suggesting that you're an email timewaster.

However, I am going to take you off the Redbay Facebook list, as you have stated that you have no intention of buying one...

Poly · 21 November 2012, 18:59

Quote:

Originally Posted by clydeoutboards

I have also no desire to sell through FB but I would like to know if we could improve our page? and if so how?

I'd start by fixing the logo so it doesn't look like "my mum scanned it". You want to present a professional image.

Quote:

Originally Posted by Cookee

I think some people follow a brand such as Redbay or Scorpion as it may be an aspirational brand rather than something they are planning to purchase?

Well I think an aspirational brand = one you can't afford to buy now but you hope to one day. Is it worth nursing that potential customer now for a sale that might come in 5, or 10 yrs time?

paddlers · 21 November 2012, 20:48

Having bought from Clyde Outboars via tinternet it was a bonus to see Cameron all spruced up!

What about a few of Dave in his Sunday best ???

mister p · 21 November 2012, 21:25

Quote:

Originally Posted by Poly

I'd start by fixing the logo so it doesn't look like "my mum scanned it". You want to present a professional image.

Well I think an aspirational brand = one you can't afford to buy now but you hope to one day. Is it worth nursing that potential customer now for a sale that might come in 5, or 10 yrs time?

Nurse all potential customers..............the nursing turns that 5 year wait into months.

Cookee · 22 November 2012, 08:25

Quote:

Originally Posted by Poly

Well I think an aspirational brand = one you can't afford to buy now but you hope to one day. Is it worth nursing that potential customer now for a sale that might come in 5, or 10 yrs time?

Exactly! And to follow on from Lurcher's principle of friends off friends I welcome anyone onto the BananaShark page because you never know! In the same way I try to answer all email enquiries as soon as possible.

clydeoutboards · 22 November 2012, 08:50

Quote:

Originally Posted by paddlers

Having bought from Clyde Outboars via tinternet it was a bonus to see Cameron all spruced up!

What about a few of Dave in his Sunday best ???

you really dont want to see a specky 4 eyes fat man. That would put you and others off.

Dave

paddlers · 22 November 2012, 09:30

Quote:

Originally Posted by clydeoutboards

you really dont want to see a specky 4 eyes fat man. That would put you and others off.

Dave

You have a point !

Still a bit of a bonus given the distance involved. I use the internet a lot & use ebay a lot but I've now bought a few items off the ribnet forums & obviously an engine from yourself but I really use facebook for social contacts & have actively tried to limit the 'spam' type adverts on there but enjoy looking at various photos & articles that people I have contact with post!

BogMonster · 23 November 2012, 08:24

Quote:

Originally Posted by willk

However, be aware that "a fool can ask a question that even a wise man can't answer". I get emails with so many questions, ifs and buts that I can take well over an hour to answer a "stream of consciousness" query that took five minutes to compile. I could have answered the same query in five minutes by telephone and probably got a better grip of what the client wanted.

I do appreciate that your almost unique geographic location means email is a must and I'm not suggesting that you're an email timewaster.

However, I am going to take you off the Redbay Facebook list, as you have stated that you have no intention of buying one...

I realise that but every enquiry is a potential sale and it's a brave business that decides a new enquiry is a waste of time without replying to it? Repeat enquiries from the same customer without buying anything, different situation.

I could ring people on Skype for tuppence but sadly my experience is that it's better to get quotes etc in writing to avoid a convenient loss of memory, which is one main reason. The second reason is, as a customer, I think it's up to me to choose how I want to communicate with somebody I'm trying to give money to. I tend to do stuff in the evenings which is no good for any supplier whether local or overseas, I've got a busy day job and no time to think about shopping for leisure stuff during the working day.

Lost count of the number of people who have lost business from me over the years just because they can't be bothered to reply, and it certainly isn't because I never spend anything. Quite a few marine suppliers fall into that category, though I won't bother to name them. Thankfully there is almost always somebody else which a much better attitude to business

I see you've already deleted me from the Redbay list...