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Old 23 February 2007, 14:40   #1
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Hole in my roof!!

OK guys here's one for you.

Last November after some strong winds I find that my conservatory roof is leaking. I phone the company that installed it and asked them to attend to fixing the problem.

I've payed one fixed callout fee only and after calling them out 10 times the leak is still not fixed (in actual fact they made the leak 20 times worse at one point).

The last time I called this company to fix the problem was this week and is still not fixed. The fitter suggested we phone him direct in the future and not though the Conservatory company.

Then tonight when closing the curtains of one of my bedrooms I notice that one of the panels of the roof has a large hole in it. Not close to the leak. I recon that one of his tools has fallen on the roof and smashed its way though the first layer of the poly carbonate.

Of course there's no evidence that, that is what happened but feeling pretty hacked already and then this......Is it co-incidence?

What would you guys do?

I'm going to their office tomorrow to have a word with someone.
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Old 23 February 2007, 16:02   #2
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Being the nice guy you are mate, they can easy bluff their way out of a phone call and pass you off with some lame excuse as their hiding behind a phone and out of reach so to speak, make your tall presence be known, go there and speak to someone face to face, theres a lot to be said for going somewere and having it out, I dont mean like having a go at someone (well not straight away anyway ) that person may just just answer the phones, reckon you'll get a result I reckon for one its a lot more personal and people are usually more upfront face to face - best of luck
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Old 23 February 2007, 17:05   #3
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house insurance

could you get it fixed through your house insurance?

rgds
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Old 23 February 2007, 17:45   #4
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Well I could get it fixed though the insurance, but I don't see why I should if some fitter dropped his hammer or whatever on the roof.

Prooving it may be another matter though.

I'm going to phone the fitter up first thing and have a word, if that fails to passify me I'll take this problem face to face with his Management and see if that makes me feel any better. I really want to strangle someone as this has been going on for 3 months.

Unfortunatly this pretty much sums up the building trade these days .
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Old 23 February 2007, 18:55   #5
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Re-read yer tag line, Andy.
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Old 24 February 2007, 04:22   #6
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Originally Posted by jwalker View Post
Re-read yer tag line, Andy.

What do you meen JW
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Old 24 February 2007, 05:02   #7
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If you want ajobdoing right...Doityourself
Surly the conservatory has a garentee on it. This would cover the leak would it not; if this is the case you shouldn't have been charged a call-out fee....
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Old 24 February 2007, 06:01   #8
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Went around today and as expected there were no managers there. However I spoke to the head sales guy (the guy who dealt with us 4 years ago when ordering the conservatory). He was really positive (like a good salesman should be ). He's filled out an accident report sheet and we'll have to wait till Monday untill I hear from them.

On closer inspection of the hole this morning there is a definate palm print with 4 finger marks eminating from the hole which shows that the fitter must have stumbled and fell on the roof. There is also a scratch mark consistent with a shoe buckle or similar scraping along another panel.
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Old 24 February 2007, 08:42   #9
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When i was having a conservatory built the delivery guy put all the materials by the front bay window. 2 days later i notice some tiles on the roof of the bay window were damaged. Called the delivery company who sent the driver back he tried to convince me it wasn't him. Problem is without seing it happen cannot prove it. Moral of the story is you have to watch them work or check before and after.
What was annoying was that the salesman had taken pictures of the house about 3 weeks earlyer and there was no damage.

Conservatory never got built cause they were such bodgers i had to call a surveyer in who condemend the base work.
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Old 24 February 2007, 08:48   #10
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Send a message via AIM to Top banana
Does this meen from now on you will be known as poirot and grow a bushy moustache,
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