Hole in my roof!!

Hightower · 23 February 2007, 18:40

OK guys here's one for you.

Last November after some strong winds I find that my conservatory roof is leaking. I phone the company that installed it and asked them to attend to fixing the problem.

I've payed one fixed callout fee only and after calling them out 10 times the leak is still not fixed (in actual fact they made the leak 20 times worse at one point).

The last time I called this company to fix the problem was this week and is still not fixed. The fitter suggested we phone him direct in the future and not though the Conservatory company.

Then tonight when closing the curtains of one of my bedrooms I notice that one of the panels of the roof has a large hole in it. Not close to the leak. I recon that one of his tools has fallen on the roof and smashed its way though the first layer of the poly carbonate.

Of course there's no evidence that, that is what happened but feeling pretty hacked already and then this......Is it co-incidence?

What would you guys do?

I'm going to their office tomorrow to have a word with someone.

ollyit · 23 February 2007, 20:02

Being the nice guy you are mate, they can easy bluff their way out of a phone call and pass you off with some lame excuse as their hiding behind a phone and out of reach so to speak, make your tall presence be known, go there and speak to someone face to face, theres a lot to be said for going somewere and having it out, I dont mean like having a go at someone (well not straight away anyway

) that person may just just answer the phones, reckon you'll get a result I reckon for one its a lot more personal and people are usually more upfront face to face - best of luck

Ezgoing · 23 February 2007, 21:05

could you get it fixed through your house insurance?

rgds

Hightower · 23 February 2007, 21:45

Well I could get it fixed though the insurance, but I don't see why I should if some fitter dropped his hammer or whatever on the roof.

Prooving it may be another matter though.

I'm going to phone the fitter up first thing and have a word, if that fails to passify me I'll take this problem face to face with his Management and see if that makes me feel any better. I really want to strangle someone as this has been going on for 3 months.

Unfortunatly this pretty much sums up the building trade these days

.

jwalker · 23 February 2007, 22:55

Re-read yer tag line, Andy.

Hightower · 24 February 2007, 08:22

Quote:

Originally Posted by jwalker

Re-read yer tag line, Andy.

What do you meen JW

Tim M · 24 February 2007, 09:02

Quote:

If you want ajobdoing right...Doityourself

Surly the conservatory has a garentee on it. This would cover the leak would it not; if this is the case you shouldn't have been charged a call-out fee....

Hightower · 24 February 2007, 10:01

Went around today and as expected there were no managers there. However I spoke to the head sales guy (the guy who dealt with us 4 years ago when ordering the conservatory). He was really positive (like a good salesman should be

). He's filled out an accident report sheet and we'll have to wait till Monday untill I hear from them.

On closer inspection of the hole this morning there is a definate palm print with 4 finger marks eminating from the hole which shows that the fitter must have stumbled and fell on the roof. There is also a scratch mark consistent with a shoe buckle or similar scraping along another panel.

the bandit · 24 February 2007, 12:42

When i was having a conservatory built the delivery guy put all the materials by the front bay window. 2 days later i notice some tiles on the roof of the bay window were damaged. Called the delivery company who sent the driver back he tried to convince me it wasn't him. Problem is without seing it happen cannot prove it. Moral of the story is you have to watch them work or check before and after.
What was annoying was that the salesman had taken pictures of the house about 3 weeks earlyer and there was no damage.

Conservatory never got built cause they were such bodgers i had to call a surveyer in who condemend the base work.

Top banana · 24 February 2007, 12:48

Does this meen from now on you will be known as poirot and grow a bushy moustache,

Hightower · 24 February 2007, 14:00

Quote:

Originally Posted by Top banana

Does this meen from now on you will be known as poirot and grow a bushy moustache,

More of a Thomas Magnum of the south coast I thought.

Nos4r2 · 24 February 2007, 14:40

Quote:

Originally Posted by Hightower

More of a Thomas Magnum of the south coast I thought.

Who's the millionaire idiot mate with a Rolls Royce then?

Hightower · 24 February 2007, 15:02

Quote:

Originally Posted by Nos4r2

Who's the millionaire idiot mate with a Rolls Royce then?

Shhhh I told you not to say anything.

What's wrong with you, want some more money or something?

Biggles · 25 February 2007, 21:26

Andy,

Three times in one year I had to have my Conservatory roof repaired. One down to me and my big foot, done on the house insurance, One from a double glazing company that put a new window in above the roof and tried to sneek off but I found several panels they had damaged and got them to replace them all. They didn't argue about that so they must have been guilty. And once from the window cleaners who claimed on their insurance.

Although the guy who walked all over the roof to fit the lead flashing was easily 20 stone when the conservatory was put up and its supposed to take a persons weight nobody is allowed on the conservatory roof anymore.

Hightower · 26 February 2007, 00:11

Quote:

Originally Posted by Biggles

Andy,

Three times in one year I had to have my Conservatory roof repaired. One down to me and my big foot, done on the house insurance, One from a double glazing company that put a new window in above the roof and tried to sneek off but I found several panels they had damaged and got them to replace them all. They didn't argue about that so they must have been guilty. And once from the window cleaners who claimed on their insurance.

Although the guy who walked all over the roof to fit the lead flashing was easily 20 stone when the conservatory was put up and its supposed to take a persons weight nobody is allowed on the conservatory roof anymore.

Well I'm quite surprized that the guy didn't use crawl boards.

Biggles · 26 February 2007, 09:59

I think thats why I decided to check the roof once the glaziers finished. The crawl boards went on half way through the job. Bit of a giveaway really. And even then the boards were slipping all over the place. I should imagine if I need any work doing on the rear of the house in the future I'm going to have to put scaffolding up.

Aidan · 26 February 2007, 21:11

Quote:

Originally Posted by Tim M

Surly the conservatory has a garentee on it. This would cover the leak would it not; if this is the case you shouldn't have been charged a call-out fee....

Why do you not get a Loss adjuster engineer to do a survey on a no foal no fee basis against your insurance.
They have the might to chase any poor workmanship resulting in their loss.

Its my exeprience that they will earn their keep and do it quicly covering your interests.

You do not mention the construction method of the roof. Whats it made of, a hammer will not go through Poly carbonate...

There are many Gombeen workers here straight out of Faulty towers (you may recall "O reilly the builder who was David Kelly an Irishman), I Really dont know why that show was allowed given the Husband bashing that went on....