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Old 12 October 2012, 08:36   #1
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I recently returned my GoPro to the US when it developed a fault, it was bought from Amazon uk VAT paid. It cost 12.68 to send it by Royal Mail international signed for. The customs declaration stated "Faulty Returned Goods." GoPro duly replaced the camera & sent it back via Fedex, the customs declaration stated "warranty repairs value 0$" I collected the package from the Fedex depot in Sheffield, no problem. This week I have received an invoice from Fedex for 20 for "ancilliary fees" I've queried this, & get this, Because the package didn't have any duty owing on it, Fedexs' automated handling system couldn't process it, so it had to be manually processed, the costs of which are 20 & this is passed to the consignee (me).
Basically what they are saying is that because they didn't have to do any extra work in collecting HMRC duty, they want another 20 for doing bugger all. If duty had been owed, they would have charged a "handling fee" for collecting it, I'm guessing that the handling fee would have been 20 quid. They charged GoPro $29 for delivering from the US & they want another 20 off me for not collecting the duty. I don't think so.

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Old 12 October 2012, 08:54   #2
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Quote:
Originally Posted by Pikey Dave View Post
I recently returned my GoPro to the US when it developed a fault, it was bought from Amazon uk VAT paid. It cost 12.68 to send it by Royal Mail international signed for. The customs declaration stated "Faulty Returned Goods." GoPro duly replaced the camera & sent it back via Fedex, the customs declaration stated "warranty repairs value 0$" I collected the package from the Fedex depot in Sheffield, no problem. This week I have received an invoice from Fedex for 20 for "ancilliary fees" I've queried this, & get this, Because the package didn't have any duty owing on it, Fedexs' automated handling system couldn't process it, so it had to be manually processed, the costs of which are 20 & this is passed to the consignee (me).
Basically what they are saying is that because they didn't have to do any extra work in collecting HMRC duty, they want another 20 for doing bugger all. If duty had been owed, they would have charged a "handling fee" for collecting it, I'm guessing that the handling fee would have been 20 quid. They charged GoPro $29 for delivering from the US & they want another 20 off me for not collecting the duty. I don't think so.

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I would'nt Either!!!.....'Monty Python' Springs to mind
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Old 12 October 2012, 09:38   #3
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I would'nt Either!!!.....'Monty Python' Springs to mind
Just had a reply from Fedex, the 20 is to cover their "expenses" I've sent them a reply stating that's what I assumed the $29 they charged GoPro was for.
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Old 12 October 2012, 09:39   #4
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Must be nice having a lawyer on tap PD
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Old 12 October 2012, 09:43   #5
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Must be nice having a lawyer on tap PD
I've not had to invoke the secret weapon yet. I'm still on my own with this one. I only bring her out on "special" occaisions
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Old 12 October 2012, 15:25   #6
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It seems a bit odd that they are trying to charge you after the event. Most companies won't deliver until the dues are paid. Did they warn you before delivering that there would be a handling charge?
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Old 12 October 2012, 16:47   #7
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If you weren't informed of the extra payment "due" and you have received your goods in accordance with the agreement then you are not liable for any fees.
You can of course invoice them for the time taken to repackage your goods and the inconvenience caused arising from the fault, the former would be to FEDEX and the latter to GoPro. GoPro wouldn't have an issue and neither would you with them because they have acted within their warranty claims which were clearly stated. FEDEX can whistle. You can immediately counterclaim for stress and worry caused by unnecessary and unexpected claims for money that is not owed. Unless this is in the small print which you did not read but ticked the box saying "I agree" to the conditions. Anyway, even that won't stand up in court as I bet not even the judge reads the small print.
Argue the toss.
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Old 12 October 2012, 17:25   #8
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I no longer use FedEx as they always find something to add, usually before they allow me to collect my goods.
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Old 12 October 2012, 19:48   #9
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If you weren't informed of the extra payment "due" and you have received your goods in accordance with the agreement then you are not liable for any fees.
You can of course invoice them for the time taken to repackage your goods and the inconvenience caused arising from the fault, the former would be to FEDEX and the latter to GoPro. GoPro wouldn't have an issue and neither would you with them because they have acted within their warranty claims which were clearly stated. FEDEX can whistle. You can immediately counterclaim for stress and worry caused by unnecessary and unexpected claims for money that is not owed. Unless this is in the small print which you did not read but ticked the box saying "I agree" to the conditions. Anyway, even that won't stand up in court as I bet not even the judge reads the small print.
Argue the toss.
Argue the toss, me, never!
I didn't choose Fedex as the carrier to return the goods, GoPro did. They paid their $29 & sent the goods. I didn't agree to anything as I didn't have a contract with them(Fedex). Apparently Fedex charge a handling fee if they have to collect any HMRC duty. If no duty is payable they have to "manually process" the item as their automated system can't handle non-duty goods, this incurs a charge of 20. Ergo, it's not possible to send a package from the US to the UK without Fedex charging additional fees.
I have sent Fedex an email stating that they entered into a contract with GoPro to deliver a package from the US to the UK for an agreed fee of $29. The package has been delivered & the contract concluded. To try & charge me 20 after the fact is underhand & smacks of sharp practice, they can go & My next move is to inform GoPro of the situation & try to persuade them not to use Fedex for shipments to the UK, Saying that, I would be surprised if other carriers didn't try the same tactics.
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Old 13 October 2012, 04:57   #10
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Well I just sent back to GoPro USA my remote switch. It cost me under a fiver to send it to them. When they returned it, by a courier company, it was delivered free to me, but GoPro got charged $64 !!!!!!! for sending it. $64 for sending a tiny remote switch!!
Anyway it was free to me (so was the repair).
I AM NOT GOING TO PAY ANY SUBSEQUENT INVOICE I MIGHT GET.
And BTW, the courier company they used was not Fedex-I wonder why?
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