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Old 13 October 2012, 07:55   #11
Dhf
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Well I was going to buy a go pro for next season, but judging by all the returned models that I've read about over the past months, I think i'll look else where.
As for fedex,,,What a cheeky bunch of money grabin beeeeepers.
All the best with that one PD
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Old 13 October 2012, 08:30   #12
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Quote:
Originally Posted by Dragonhawk ficht
Well I was going to buy a go pro for next season, but judging by all the returned models that I've read about over the past months, I think i'll look else where.
As for fedex,,,What a cheeky bunch of money grabin beeeeepers.
All the best with that one PD
Take a Look at the drift hd cameras... Plenty of choices around
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Old 13 October 2012, 08:39   #13
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I've had invoices on more than one occasion from international parcel firms sent for various "extra charges" and i've never paid one yet i always argue the toss stating all customs charges etc were paid prior or upon delivery & every time they gave up chaseing me I think they just try it on & if you pay then all well & good but they know if they tried to enforce these charges they would be on a sticky whicket tell em where to go!!! politely of course!!!

one thing though if you bought from amazon why not return to them? surely they are the retailer and therefore liable for the warranty (or was it bought from a us seller)
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Old 04 November 2012, 05:57   #14
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Just to close this one out, I got this last week:-

Good Afternoon

RE: 544xxxxxxx

Thank you for your query regarding the above invoice.

We can confirm that we have now completed our investigations and are pleased to advise that a full credit of 20.00 has been raised, leaving this invoice with a zero balance.

If you have any further queries, please do not hesitate to contact us.

Yours sincerely
Shayne Freeman
FedEx Customer Relations – UK & Ireland ================================================== ================
This email is added to this query because it references this Query Number in the subject.
================================================== =====================
Reply Ids : <>
Sent : 10/12/2012 3:05:51 PM
Received : 10/12/2012 3:06:03 PM
To : INVHELP@fedex.com
Subject : RE: Query 02
Reply To :

I am confused, if you need 20 to cover your expenses, what was the $29 for that you charged the sender? You appear to be charging twice for the same service. When I sent the original package via Royal Mail, the cost was 12.68 total. No hidden charges.

-----Original Message-----
From: INVHELP@fedex.com [mailto:INVHELP@fedex.com]
Sent: 12 October 2012 13:54
To:
Subject: Query



Reference Invoice 5-448-5xxxxx

Thank you for your e-mail.

This charge is only to cover our expenses.

If we had not cleared this on your behalf you would have to pay a broker to do it which would delay the delivery and cost you more.

I trust this explains the charge and we look forward to receiving payment.

Regards

Cliff Fletcher
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Old 04 November 2012, 06:15   #15
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Old 04 November 2012, 06:44   #16
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Well done Shayne.
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Old 04 November 2012, 08:26   #17
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The ckeeky little feckers, .

It never ceases to amaze me the sharp practice some surposedly reputable large companies try. I wonder how many people just pay the 20 and dont argue.......... Not enough for sure

Well done for not letting them rip you off!!shame you can charge them for your time in resolving it.
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Old 04 November 2012, 08:42   #18
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This is an area I recently was spammed for. I ordered a phone booster and was sent from HK and Fedex delivered it very quickly(four days). I signed for package with Fedex delivery and then three/fours weeks on I got an invoice for VAT around 54. I have paid it as I am registered for VAT and will get paid back but I did assume I had been done and if it had been my cash without a reclaim option I would have challenged them also
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Old 05 November 2012, 11:10   #19
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Originally Posted by C2 RIBS View Post
I got an invoice for VAT around 54. I have paid it as I am registered for VAT and will get paid back but I did assume I had been done and if it had been my cash without a reclaim option I would have challenged them also
Different matter for VAT. It wouldn't apply to a returned repair item but does for new goods. If it's identified by HMRC or the carrier as VATable then it's payable and it all goes to HMRC. You might choose to only pay the VAT element if there were handling charges in there as well.

Personal imports from non-EU countries are subject to duty and VAT unfortunately.
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