Email and the internet is one of the worst thing that have happened to this industry.
Lost count of the number of customers who want things that they've found on a website in California etc, and than expect to pay the dollar price for it.
Emails are even worse, bring back the telephone, at least I can work whilst having a pointless conversation.
I once received an email from someone for info on a new build, asking proper sensible questions etc. This went on for several weeks, back and forth, pricing different spec engines, options and electronics.
It all sounded like a sale was imminent, until I rang one afternoon, and the "customers" mother told me that he wasn't home from school yet!