Reply
 
Thread Tools Search this Thread
 
Old 31 March 2009, 07:07   #1
Member
 
Doug Stormforce's Avatar
 
Country: UK - England
Town: Southampton
Boat name: Yoda & Obi Wan
Make: Valiant 750 & XS600
Length: 7m +
Engine: 150, 115 HP
MMSI: Various
Join Date: May 2004
Posts: 1,031
Ebay sale

OK, Im after your opinions.

I sold a second hand GPS on ebay to a guy in Belgium.

We tested the set on a 12V supply before we advertised it and after he had paid boxed it up with the antenna, bracket etc and posted it of. He has now come back to me saying it does not work. He said that he has tested the lead and it is ok, but the set will not power up. He sais it not an extaernal fuse problem.

We sold the set for 123 and the postage was about 14. Neither side has left feedback yet.

I'm now unsure whether to tell him to post it back and refund him or stick to my guns on the basis that it worked before it left here.

I dont want to rip anyone of but equaly don't want to suffer because he has chucked a large voltage through it and damaged it or similar.

What are your thoughts, anyone been in the same situation (on either side).
__________________

__________________
STORMFORCE COACHING
web - www.stormforce.biz
email - coaching@stormforce.biz
tel - 02380 231122
Doug Stormforce is offline   Reply With Quote
Old 31 March 2009, 07:45   #2
Member
 
Country: UK - England
Town: Dorset & Hants
Boat name: Streaker/Orange
Make: Avon/Ribcraft
Length: 4m +
Engine: 50Yam/25 Mariner
Join Date: Apr 2007
Posts: 5,551
I've been in a similar situation as this - after lots of soul searching I just accepted this sometimes happens. I'd get him to post if back ( insured - at his cost) . When and only when it arrives refund him the purchase price ( not any of the postage).

Possibly he has cooked it, possibly it got knocked around too much in transit , possibly he is just being a dunce about setting it up !

When anything like this happens to me I try & just accept it - I find its not worth the grief & hassle of trying to argue the point - but am I right in thinking its not possible to leave bad feedback on ebay anymore ?

Best of luck - let us know how you get on ... and what you choose to do
__________________

__________________
PeterM is offline   Reply With Quote
Old 31 March 2009, 07:53   #3
JSP
Member
 
Country: UK - England
Town: Southport
Boat name: Qudos
Make: 5.4 Searider
Length: 5m +
Engine: Yam 115 V4
MMSI: 235068784
Join Date: Sep 2008
Posts: 3,930
You can't leave negative feedback on buyers but sellers can still get it.

Myself I'd stick to your guns. If you know it worked before sending then as soon as Mr postman took it it became the buyers responsibility.
__________________
JSP is offline   Reply With Quote
Old 31 March 2009, 07:59   #4
Member
 
Country: UK - England
Boat name: Seashell
Make: Redbay
Length: 7m +
Engine: Inboard diesel
Join Date: Jan 2004
Posts: 5,263
If it worked before you sent it and it doesn't work now I'd claim on delivery insurance (assuming you had it). If not I guess its just bad luck. I've been on both sides before. I sold a little 2.4m RIB once to a bloke who arranged for a courier to collect it on a pallet. When it got to the other end the tube was damaged. I know it left me without the damage. The bloke had arranged his own courier so he took it up with them. I guess if I had arranged the courier it would have been down to me to sort it.

Likewise I bought a hub from someone once. It turned up not working. Sent the guy a message and he gave me a full refund - must have been damaged in the post.
__________________
Tim M is offline   Reply With Quote
Old 31 March 2009, 08:06   #5
RIBnet admin team
 
willk's Avatar
 
Country: Ireland
Make: Redbay Boats
Length: 9m +
Engine: 370hp
Join Date: Feb 2008
Posts: 12,925
RIBase
If you ever intend to sell on eBay again, then I'd suggest you bite the bullet and take it back, let him pay the postage etc. He'll neg you silly if you don't and frankly, I don't think he's worth the hassle. The joys of Sales, eh? I see a lot of this at work and considering what we pay for publicity - a bit of bad PR doesn't make financial sense.

or

You could give gArfiE a call... , Your Belgian, is he In Bruges?
__________________
willk is online now   Reply With Quote
Old 31 March 2009, 08:23   #6
Member
 
Bern Hanreck's Avatar
 
Country: UK - England
Town: Norfolk/Suffolk Borders
Boat name: La Bamba
Make: Ribcraft
Length: 5m +
Engine: F100 Yam / 5Hp Suz
Join Date: Oct 2002
Posts: 707
John , where did you get this from please ?

"Myself I'd stick to your guns. If you know it worked before sending then as soon as Mr postman took it it became the buyers responsibility. "- JSP

EBay's own guidance to Business Users has this info.......

4) Do I have to replace or refund an item that gets lost or damaged in the post?

When a business sells an item to a consumer, the default position is that any loss or damage to the item that occurs in transit is the responsibility of the business. This means that you are likely to be required to replace items lost or damaged in the post.

Most eBay business sellers choose to replace lost and damaged items as a matter of course, using insured postage services where cost effective. However, if you'd like to know the precise legal position on loss and damage in transit as it relates to your business, we recommend you seek advice from a lawyer, Consumer Direct or similar professional.

see...
http://pages.ebay.co.uk/help/policies/business.html

For all I know Doug may have sold the item privately .
__________________
Bern Hanreck is offline   Reply With Quote
Old 31 March 2009, 08:49   #7
Member
 
Country: UK - Wales
Town: Here
Boat name: doggypaddle
Make: Avon 5.4 Searider
Length: 5m +
Engine: yamaha 80
Join Date: Jul 2007
Posts: 1,107
The chances of the unit just failing are fairly slim, you hit the nail on the head with the comments about dunce, wrong voltage reverse polarity etc.
I would say the only 100% fair way is to refund him the postage costs, and get him to send the unit back to you for testing.
If you find it works get him to either pay the return postage, or refund him and re sell it, or if its failed open it up and see why. incorrect polarity or overvoltage damage is usually fairly obvious, ie burst electrylytic caps, burnt out tracks, burnt out resistors etc. Usually a well made piece of kit will have a few zenner diodes and resistors as sacrificial lambs at the input so fixing is really straight forward, maybe a 10p resistor and 10 minutes to solder it in.
If i found this to be the problem i think i would repair it and send it back to hom FOC and have the satisfaction of letting him know that i knew he was trying it on.
either way i wouldnt send any money other than postage until i got the unit back, maybe its fine and he is trying to get the penny and the bun?
__________________
I am usually not as green as i am cabbage looking.
doggypaddle is offline   Reply With Quote
Old 31 March 2009, 09:36   #8
Member
 
Doug Stormforce's Avatar
 
Country: UK - England
Town: Southampton
Boat name: Yoda & Obi Wan
Make: Valiant 750 & XS600
Length: 7m +
Engine: 150, 115 HP
MMSI: Various
Join Date: May 2004
Posts: 1,031
Thanks for all your thoughts. As said above its not worth the hassle.

I have told him to return the goods for repair. If not feasable to repair then I will refund.

I have made it clear that it worked when it left here and that if I find it has been damaged by him I will not refund.

I'm making a pretty big comprimise on the goods so his postage back to me is down to him.

I think that is the best route, a kind of variation on doggypaddle's idea.
__________________
STORMFORCE COACHING
web - www.stormforce.biz
email - coaching@stormforce.biz
tel - 02380 231122
Doug Stormforce is offline   Reply With Quote
Old 31 March 2009, 09:50   #9
JSP
Member
 
Country: UK - England
Town: Southport
Boat name: Qudos
Make: 5.4 Searider
Length: 5m +
Engine: Yam 115 V4
MMSI: 235068784
Join Date: Sep 2008
Posts: 3,930
Quote:
Originally Posted by Bern Hanreck View Post
"Myself I'd stick to your guns. If you know it worked before sending then as soon as Mr postman took it it became the buyers responsibility. "- JSP

EBay's own guidance to Business Users has this info.......

4) Do I have to replace or refund an item that gets lost or damaged in the post?

When a business sells an item to a consumer, the default position is that any loss or damage to the item that occurs in transit is the responsibility of the business. This means that you are likely to be required to replace items lost or damaged in the post.

Most eBay business sellers choose to replace lost and damaged items as a matter of course, using insured postage services where cost effective. However, if you'd like to know the precise legal position on loss and damage in transit as it relates to your business, we recommend you seek advice from a lawyer, Consumer Direct or similar professional.

see...
http://pages.ebay.co.uk/help/policies/business.html

For all I know Doug may have sold the item privately .
I'm taking it Doug did sell it privately and he doesn't run a Ebay based shop. So IMO the above doesn't count.
I feel for the buyer, I really do as it's happened to me. But if you buy with out checking the item first then you have to take that chance.
__________________
JSP is offline   Reply With Quote
Old 31 March 2009, 09:55   #10
Member
 
Doug Stormforce's Avatar
 
Country: UK - England
Town: Southampton
Boat name: Yoda & Obi Wan
Make: Valiant 750 & XS600
Length: 7m +
Engine: 150, 115 HP
MMSI: Various
Join Date: May 2004
Posts: 1,031
It was private
__________________

__________________
STORMFORCE COACHING
web - www.stormforce.biz
email - coaching@stormforce.biz
tel - 02380 231122
Doug Stormforce is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 18:07.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.