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Old 19 November 2014, 06:27   #1
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Customer fine 100 after bad review

Hotel ‘fines’ guests after bad TripAdvisor review - The Scotsman

sounds good to me ...

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Old 19 November 2014, 07:18   #2
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To be fair, it was in the Hotel's terms and conditions - which the guests signed to say they accepted when they checked in.

I hope there was also a clause that said "Guests who run to the press like pathetic ninnies must surrender their mortal soul (please leave it outside the door for collection)".
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Old 19 November 2014, 08:09   #3
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looking at the reviews on Trip Advisor they must make a fortune with the 100 fines
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Old 19 November 2014, 08:36   #4
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Small print or not, I'm assuming the guests in question have given the hotel the appropriate 2 word response.


Update
http://www.bbc.co.uk/news/uk-england-30111525
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Old 19 November 2014, 11:14   #5
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Whether you agree with the charge or not, it has spectacularly back fired in the Hotel's face.

Now everyone knows how crap it is!
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Old 19 November 2014, 11:41   #6
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To be fair, it was in the Hotel's terms and conditions
Unfair Contract Terms Act?
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Old 19 November 2014, 11:54   #7
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It's one of those "and finally" stories that get run on quiet news days. The hotel's actions MAY be legal from a contractual point of view, but are certainly not acceptable. The credit card company will not allow this charge to stand and will refund the money and make a chargeback to the hotel. Obviously the place is a dump, but the owners may feel that for 36 a night, that's par for the course. It would be difficult to market the hotel as a "cheap dive - you get what you pay for" and yet patently, there is a market for 36 hotels.

I stayed in one recently (as the area was booked out). It was spectacularly poor but at Euro 46 for two persons, I didn't feel the need to warn the world about it. I did check their Trip Advisor page for entertainment and sure enough, there were some very unhappy people on there.... what DID they expect??
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Old 19 November 2014, 13:37   #8
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Unfortunately for the hotel "it's in the terms and conditions" doesn't quite cut it.
If a practice is deemed to be 'unfair trading' the customer will be supported and the hotel penalised. As rightly they should in this case!

You can't just put whatever you want into the small print and expect it to stand up.

There are lots of perfectly acceptable, and some very good places available for under 40/50 per night.
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Old 19 November 2014, 17:56   #9
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Quote:
Originally Posted by Hightower View Post
Whether you agree with the charge or not, it has spectacularly back fired in the Hotel's face.

Now everyone knows how crap it is!


Anyone for a night out there???
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Old 19 November 2014, 18:34   #10
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That's hotel that was on a Hotel inspector recently. Didn't come thru that with any credit.


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