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Old 12 March 2016, 18:20   #1
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Currys / Indesit

Just discovered today that my tumble dryer is one of he faulty ones made by Indesit liable to catch fire.

Interestingly when I first became aware of the issue I checked the website any my model / serial was NOT one affected. Three months later with no new notification is is!

Now, all the requirement to register for repair / mod - which apparently is taking months+ is being directed to Indesit - but I bought the thing from Currys so my contract is with them not Indesit, and Currys haven't contacted me at all.

Isn't it down to the retailer to repair / replace faulty goods, and how do I get a quick result on this? I'm most annoyed by the original misinformation saying there wasn't a problem with my model when there is.

LT
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Old 13 March 2016, 04:37   #2
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Nothing stops Curry's from engaging a third party on their behalf. There is possibly some debate if you should give your details to Curry's and they sort it with the third-party but it's gonna be 10x easier to liaise with the third-party themselves.

If you aren't satisfied with third party you complain to Curry's.

Consumer protection and recalls are quite frankly appalling. Probably because back in 1950 contacting everyone who bought a specific product was really hard. Nowadays they contact you routinely about extended warranty etc. So they could contact you. But till someone dies from a fault and a FAI/coroner etc investigates and seems the retailer didn't do enough by publicising on media, posters in shops etc the threshold of action required is not defined in law. Can you prove the recall scope changed - I.e. do you have the original press release and a current one and they don't match or could they say you checked wrongly?

But finally, not having studied the recall, did they provide guidance for safer use? I.e. increase cleaning of Lint traps. If so providing updated instructions may be all the consumer protection act required and anything else is a act of goodwill.

But you need to ask those questions to Curry's and Indesit
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Old 13 March 2016, 05:26   #3
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Consumer protection and recalls are quite frankly appalling. Probably because back in 1950 contacting everyone who bought a specific product was really hard.
The consumer protection act was written in 1987. It quite clearly makes safety the responsibility of the manufacturer (producer) and puts recalls in their domain.

You contract with curry's would have been governed by the sale of goods act (1979 - not 1950's shiny!). Exact deadlines vary in scotland / England, but if you have had it for a long time it is possibly not curry's problem any more.

[for goods supplied after 1-oct-15 The consumer rights act was written in 2015, essentially to replace the sale of goods act and unfair contracts law. That makes it the retailers responsibility but only within certain time limits. (30d, 6m, 6y depending on the issue). ]

What age is the dryer? I understood (perhaps wrongly) that they were all over six years old and thus not the retailers legal issue.
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Old 15 March 2016, 06:18   #4
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Think you might need to give Curry's a ring.........
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Old 15 March 2016, 07:02   #5
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I also had one of the faulty indesit dryers. Just under 2 years old.
Indesit first contacted us in November last year saying that we would be contacted within 2 months. We were contacted in Feb this year and advised that repair couldn't be carried until June due to the 1000' s of appliances recalled and their backlog. I was however offered an upgraded model for the discounted price of 99 delivered and installed and the old one taken away. This upgrade model retails at 299.
For peace of mind I opted for this option and 2 weeks later it was delivered.
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Old 15 March 2016, 07:27   #6
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Today's Telegraph

Out of the frying pan , into the fire........

Tumble dryer scandal: Now Whirlpool charging 99 for 'faulty' replacements*
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Old 15 March 2016, 19:33   #7
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What's irritated me is I checked our model when the issue first came to light in Nov and the the website told me our model / serial was not a problem......now it is!

That means we've been living with a risk for 4 months we were advised didn't exist

Raised this with Currys and Indesit customer services by the only available en -e-mail ......after 3 days no response
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Old 15 March 2016, 19:34   #8
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Thanks...really reassured me -great terminology
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Old 16 March 2016, 05:23   #9
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Hadn't seen this but just checked the model of the new one they sent me and all seems fine

Anyway the tumble dryers the least of your worries it's the washing machine you've got to watch out for sleep safe!
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Old 22 April 2016, 18:58   #10
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Just - after many weeks had update from Indesit with estimatde date of repair to make machine safe - February 2017

So faulty machine, originally advised it was not one at risk, now 11 months before repair. not really acceptable.

Any ideas on best way forward?
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