Reply
 
Thread Tools Search this Thread
 
Old 06 July 2018, 16:25   #1
Member
 
spartacus's Avatar
 
Country: UK - Scotland
Town: Aberdeenshire
Boat name: Sula
Make: Ribcraft 4.8m
Length: 4m +
Engine: Tohatsu 60hp + aux
MMSI: 235087213
Join Date: Jun 2007
Posts: 3,443
RIBase
Claim on warranty...

Smokie (aka Ribnet member in the US) has given me the inspiration for this thread.

Have you claimed on warranty for something and what was the eventual outcome?

Hey we've all heard of lifetime warranties, but when a company stays true to their word and genuinely surprises you, you take a step back and hopefully support them. It's called loyalty, and I'd like to think it separates the wheat from the chaff so-to-speak in our consumer world where many companies fail to deliver short term, never mind 5-10 years down the line.

Here's my top three. Feel free to add your own.

Škoda
Bought my 2010 Fabia 1.6 diesel for my daily commute. This car does an average of 350+ miles a week like something from Paris Dakar during the average Scottish winter. Rust patches appeared on the tailgate, and although I service the car myself Škoda were true to their word and replaced and repainted the tailgate, no questions asked, just last week under their 10 year anti perforation warranty including a courtesy car for 2 weeks. They check the paint depth as a matter of course to check for previous damage repair.

Raleigh
As a kid growing up in the 70s, Raleigh dominated the bike scene, especially in lightweight racing bikes. I still have a 12-speed Raleigh Quadra with 531 Reynolds tubing from the late 80s with Shimano 501 derailleur in mint condition still in regular use. It came with a 25 year warranty on the frame from new. It had developed a hairline crack on one of the butted tube joints about 5 years into ownership and Raleigh true to their word replaced the frame completely.

Halfords
Halfords comes in for a lot of criticism these days. Yes they cater for the mass market, but some of their stuff is actually bloody good. Probably 15 years ago I was given a professional 80 piece stainless steel tool kit with a lifetime warranty complete with plastic carry-case. I've been servicing my own cars for more years than I can remember, and the tools need to be up to specification. It wouldn't be the first time I've shifted snow from the drive (because the boat is in the garage) to work on a car! The 3/8" and 1/4" ratchets started to slip and were no use to man nor beast. No receipt, Halfords replaced them, no questions just last year.
__________________

__________________
Is that with or without VAT?
spartacus is offline   Reply With Quote
Old 06 July 2018, 17:21   #2
Member
 
Country: UK - England
Town: penzance
Boat name: not named
Make: ski boat
Length: 5m +
Engine: 150 HPDI
Join Date: Sep 2013
Posts: 157
Swarovski lifetime warranty is second to none. If you lose the strap for your binoculars you just phone them up & they pop one in the post. If your binos are looking a bit tired you send them back & they refurbish them, completely.
You never pay anything. It's staggeringly good service.


They have now had to reduce the warranty to 25 years for new stuff.
__________________

__________________
simonl is offline   Reply With Quote
Old 06 July 2018, 18:26   #3
Member
 
spartacus's Avatar
 
Country: UK - Scotland
Town: Aberdeenshire
Boat name: Sula
Make: Ribcraft 4.8m
Length: 4m +
Engine: Tohatsu 60hp + aux
MMSI: 235087213
Join Date: Jun 2007
Posts: 3,443
RIBase
Well you learn something new every day.

I didn't even know Swarovski made binoculars. Obviously top-end, a bit like Carl Zeiss lenses or Contax cameras. Quality kit.
__________________
Is that with or without VAT?
spartacus is offline   Reply With Quote
Old 07 July 2018, 00:52   #4
Member
 
Country: Australia
Town: Dalmeny
Make: zodiac
Length: 5m +
Engine: outboard
Join Date: May 2015
Posts: 710
Had a couple of minor fixes on a hyundai, each time I've just phoned a dealership ( I bough the car secondhand privately) and they just say drop it in, couldn't be easier. Toyota were also good on my land cruiser. Ford are terrible, several large civil laws suits currently against them over 70000 dodgy gearbox issues over here and the fact that some models have a problem with catching fire.
__________________
jonp is offline   Reply With Quote
Old 07 July 2018, 02:37   #5
Member
 
Last Tango's Avatar
 
Country: UK - Scotland
Town: Denny
Boat name: Hebridean Storm
Make: Coastline
Length: 6m +
Engine: Mariner F150
MMSI: 235107505
Join Date: Mar 2013
Posts: 1,108
Guy I know through work's Audi Q5 went up in flames.(Less than a year old)

After a quick google search it was obvious this is pretty much "normal" for them. They outshine Vauxhall Zafiras when it comes to this party trick.
Warranty...Audi weren't interested, didn't want to know, told him to deal with it through his insurance. The insurance offered to replace the car "like for like" but would not give him the cash value for the car. This he wasn't for to accepting as, had his family been in the car at the time, he wouldn't have had time to get the kids out of their child seats as the car interior literally "erupted in flames" as he stepped out.
The long and short of it, he had to accept the replacement car and re-sell it immediately he got it.

Poor show Audi.
__________________
Last Tango is offline   Reply With Quote
Old 07 July 2018, 02:50   #6
RIBnet Supporter
 
Country: Ireland
Make: Redbay Boats
Length: 9m +
Engine: 370hp
Join Date: Feb 2008
Posts: 13,242
RIBase
Quote:
Originally Posted by spartacus View Post
I didn't even know Swarovski made binoculars. Obviously top-end, a bit like Carl Zeiss lenses or Contax cameras. Quality kit.
Top kit, 2000-4000 a unit. Some of my clients use them, the optics are stunning. They are the goto manufacturer for wildlife observers. One of the guys was saying recently that he returned his pair for some minor adjustment and they came back like new, replaced the eyecups etc.

Not sure I'd feel comfortable with a pair of binos that cost 3k
__________________
.
willk is offline   Reply With Quote
Old 07 July 2018, 10:33   #7
Member
 
Country: Ireland
Town: Castlebar
Boat name: Clewless
Make: Valiant DR 490
Length: 4m +
Engine: 60 hp ETEC
MMSI: Awaitng one
Join Date: Oct 2007
Posts: 1,266
RIBase
Valiant rib baffle

I discovered s leak in the baffle about four years after purchase. Fixed at ronsn keys of Sligo. Very good work. I never heard of a bill. Valiant covered the repair no problems.

Tsm
__________________
two stroke mick is offline   Reply With Quote
Old 07 July 2018, 11:03   #8
Member
 
Country: Germany
Town: StPetersburg Russia
Boat name: Black Hawk
Make: OSPREY Vipermax 7m
Length: 7m +
Engine: ETEC G2 250 H.O.
MMSI: 211579640
Join Date: Aug 2009
Posts: 429
RIBase
Send a message via Skype™ to Bushrider
One of the tools of my Leatherman broke .
Could not remember when I bought it nor I still had any invoice .
Send it to them and got a brand new tool back !
__________________
ETEC - each stroke is a power stroke
Bushrider is offline   Reply With Quote
Old 08 July 2018, 02:00   #9
Member
 
Country: UK - England
Town: Waterlooville
Boat name: Tickler
Make: Halmatic P22
Length: 6m +
Engine: Inboard Diesel 140HP
MMSI: 235115642
Join Date: Sep 2015
Posts: 356
RIBase
+1 on Leatherman. I broke the handle off my scissors and returned it to them for repair. The only question they asked was whether the tool had any sentimental value as if so they would simply replace the scissors otherwise they'd send me a complete replacement tool.
__________________
GuyC is offline   Reply With Quote
Old 08 July 2018, 04:09   #10
Member
 
Country: Australia
Town: Dalmeny
Make: zodiac
Length: 5m +
Engine: outboard
Join Date: May 2015
Posts: 710
These days with consumers rights as they are manufactures need to be very careful with warranty issues, social media has helped the consumers no end with getting things sorted quickly.
__________________

__________________
jonp is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:58.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.