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Old 15 August 2016, 15:28   #1
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BT broadband

So, I want to change from Sky to BT for my broadband. Should be simple yes!

Been on hold for 45 minutes with BT.

Maybe I'm making the wrong choice?
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Old 15 August 2016, 15:36   #2
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We have been with BT Broadband for about 6yrs... the price is never the cheapest but the service reliability has been fine. But there have been some absolute nightmare customer service issues when we've had contract/billing issues.

So happy to stick with them for now but if I was looking for the best provider as a new customer I might not choose them!
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Old 15 August 2016, 15:37   #3
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We have been with BT Broadband for about 6yrs... the price is never the cheapest but the service reliability has been fine. There have been some absolute nightmare customer service issues when we've had contract/billing issues.

So happy to stick with them for now but if I was looking for the best provider as a new customer I might not choose them!
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Old 15 August 2016, 15:47   #4
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I've been with Virgin fro about 6 years - maybe not the cheapest -c.40/month fro broadband all 'phone, but speed is great, and service if you need to contact them has been first class.

Don't want TV / sports services, and am put off BT by the universal poor service stories I've heard from friends / colleague who have it.
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Old 15 August 2016, 15:57   #5
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Hi,

I'm tempted by free BT sport, but to keep a potential new customer on hold for over an hour and then be presented with a message to the effect that they are now closed until tomorrow morning is in my view basically telling me " I can shove my business up my ar#e!".

Steve
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Old 15 August 2016, 16:11   #6
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BT are not really any better than the average providers Ive come across .. bear in mind they have no control over BT openreach which is a separate company., that provides the broadband infrastructure should you have a problem. Ive been using Zen internet for about 8 years ... brilliant service but not the cheapest, I cant get any cable services here like virgin, although I can get fibre to a cabinet near me through Openreach.

The big thing about Zen is they have a very big stick to 'beat' openreach with ... and if there ever is a problem, which is always openreaches fault, its sorted in jig time Even BT cant get openreach to move that fast Ive found

Oh and I should say ZEN dont throttle or traffic shape like Virgin do so your speed is always what it says on the tin
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Old 15 August 2016, 17:56   #7
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I got sick of BT, crap speed, crap customer service and my bill kept climbing. I've never used such a useless company. On a good day I'd get 0.46meg.

I'm now with a locally run Internet company called Locheilnet. Nearly 50meg download and unlimited data, and cheaper.
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Old 16 August 2016, 08:10   #8
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Plusnet?
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Old 16 August 2016, 12:39   #9
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bt own plusnet
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Old 16 August 2016, 12:51   #10
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Quote:
Originally Posted by falcon0310 View Post
bt own plusnet
They do but they operate completely separate
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