I was listening to the BBC this morning concerning the saga of talktalk and their offers on broadband and telepehone.... All I can say is hard luck- when will people realize that a free lunch doesn't exist. In life you pay for what you get... there is no miracle - you can cut costs by being efficient and then when you have done that you look at it again from another point of view and if you are clever you can cut again- but the ultimate is the answer to the question " will the customer suffer" - because that is where your revenue is.
It seems talktalk, back- up is falling to pieces and people cant get answers via the call centers. Ok raw connecting should not be a problem - but it does need a minimal knowlege of IP , DNS, ect.
The only good thing to come out of the program was to see the female presenter ( yesterday) in her home trying to connect to talktalk without her make-up on. I did'nt realize that make-up made such a difference to a woman of a certain age
( just waiting for the outcry!!!)