I am on the point of cancelling my subscription. Before I do I would appreciate the comments of anyone else who has had to deal with this load of S______rs.
Problems started before Christmas when the picture on most of the channels started breaking up. Contacted the on line sky advisor (guess where they are based
) and was told that of two inputs both had to be working - there was nothing on input 2.
I have checked when there is no wind, and nothing is in the line of the signal, and the antenna does not appear to have moved. So my theory is that water has got into the LNB. The strange part is that now, over a week after the original fault diagnosis, input 2 now shows a locked signal, and input 1 shows no signal. Any ideas what is going on?
Anyway, I have taken out one of their 'service protect plans' and was given instructions to phone 'the team'. Well after several days of up to 40 minutes on hold on a premium number phone line I have lost patience. I have tried e-mailing them, I have complained on their chat line (the only place where I can get to contact someone) and been told "we cannot contact the service protect team" - well matey, neither can I
Been on a number of forum sites, and all seem to be complaining about their poor service.
Interested whether anyone else has had similar issues this holiday.