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Old 15 May 2009, 14:02   #41
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How frustrating for you... could it be stuck in customs perhaps?
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Old 15 May 2009, 14:37   #42
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That looks like the sort of tracking message you get when the package has been booked in but not actually collected.
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Old 15 May 2009, 19:04   #43
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I eventually called the Buisness only line and kept going through the menus until I actually managed to speak to somebody,
Often on automated phone systems if you press "0" then it'll put you straight through to a real person. Works 80% of the time
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Old 18 May 2009, 12:08   #44
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no goods, no news and now also no answer to the live chat.

Can anyone help me in get info if and when the goods will be delivered or BETTER how to cancel the order and get the refund.

Many thanks.

My direct email is wap @ idea.it (delete the space before and after @).

Thanks in advance.
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Old 18 May 2009, 12:33   #45
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Try phoning the CEO. The moderator removed the number from my earlier post, however it is listed on this Forum under the Trade Directory. I'm sure if you called him and explained your predicament something would get sorted out....
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Old 18 May 2009, 12:37   #46
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ok I will try to contact the CEO, thanks.

Meanwhile on the chat they said that "We do not know what is happening with the delivery, it may arrive with you tomorrow. We cannot proceed until our courier has explained the reason for the delay."
No comments.
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Old 19 May 2009, 09:07   #47
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Today I got a prompt reply by email from Marine Megastore (I assume the CEO that I have contacted yesterday) that confirms that the problem is with the courier (I have noticed some not fully positive comments here about DPD) and take the items to an other courier.
Apparently the problem was with liquid (I ordered also some glue to fix trademaster and those are liquid).
Now I am waiting a new tracking number and the start of a new adventure that is waiting for me. :-)
I would like to thank here the CEO of Marine Megastore for prompt reply and action to sort this out (I hope).
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Old 19 May 2009, 11:08   #48
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Glad to hear that there's some traction. Most CEO's are customer focussed - so it's good to hear this one is too!
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Old 21 May 2009, 03:48   #49
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yes true but so far no news or new tracking number and dpd still says the same things....... :-(
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Old 21 May 2009, 03:50   #50
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Glad to hear that there's some traction. Most CEO's are focussed - so it's good to hear this one is too!
Yep but focused on what Golf
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