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Old 09 February 2008, 16:48   #11
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Ian, could your credit card, logged with paypal, have expired?
good point , its varified so does a direct debit but i have just had a new debit card after my old one expired , maybe thats why .
Not had any requests from them though .
best i go see thanks for the idea
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Old 09 February 2008, 17:40   #12
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ordered my outboard bracket from marinescene on ebay a week ago , and the pay pal payment is still pending , same with another item from another supplier . whay pay pal are taking ages i don't know
What happens is that if your PayPal account hasn't got enough in it to pay and you fund it from a current account, they produce what's called an eCheque. Because of the way PayPal transfers this money, it doesn't get cleared like a normal bank payment but can take up to 10 days. You don't get the same problem if your primary PayPal funding source is a credit card. I suspect it's because they are a US outfit and transfer the current account cash in bulk rather than payment-by-payment. I think if enough people complain to PayPal about this, they will eventually change.

The real pain is that the buyer doesn't even get advised by PayPal that this has happened, making a seller look bad. Best practice for sellers is to advise customers as soon as eCheque payments appear so customers can pay alternatively. PayPal eCheque payments can be 'refunded' by the seller but if it's not done quickly enough, the funds can still leave your account and then take another 10 days to get repaid. One solution is for seller to take card details pending the eCheque clearing so that goods can be despatched. sory to hijack the Marine Megastore thread, but hope it's helpful for anyone with a PayPal account.

Mind you, always did wonder about the Marine Megastore setup . . .
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Old 09 February 2008, 19:04   #13
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What happens is that if your PayPal account hasn't got enough in it to pay and you fund it from a current account, they produce what's called an eCheque. Because of the way PayPal transfers this money, it doesn't get cleared like a normal bank payment but can take up to 10 days. You don't get the same problem if your primary PayPal funding source is a credit card. I suspect it's because they are a US outfit and transfer the current account cash in bulk rather than payment-by-payment. I think if enough people complain to PayPal about this, they will eventually change.

The real pain is that the buyer doesn't even get advised by PayPal that this has happened, making a seller look bad. Best practice for sellers is to advise customers as soon as eCheque payments appear so customers can pay alternatively. PayPal eCheque payments can be 'refunded' by the seller but if it's not done quickly enough, the funds can still leave your account and then take another 10 days to get repaid. One solution is for seller to take card details pending the eCheque clearing so that goods can be despatched. sory to hijack the Marine Megastore thread, but hope it's helpful for anyone with a PayPal account.

Mind you, always did wonder about the Marine Megastore setup . . .
Thats what had happened . I needed to renew my debit card details and it was producing a e cheque . Sorted now after the heads up thanks
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Old 10 February 2008, 12:07   #14
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Got to add that not all marine suppliers give bad service - Allgadgets are awesome!!!
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Old 10 February 2008, 14:31   #15
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ALT, if a company gave me bad service like that that , i would take a trip out and confront them, if you couldnt do that, superglue the locks up on the property!!!
or take something to the value of,
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Old 10 February 2008, 16:04   #16
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ALT, if a company gave me bad service like that that , i would take a trip out and confront them, if you couldnt do that, superglue the locks up on the property!!!
or take something to the value of,
Only one problem.. i'm in Ireland
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Old 06 March 2008, 06:14   #17
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Thought I should post an update to this....

The gear arrived, 2 weeks after ordering
Their online status service didn't update until after the package had arrived. So it went from "Processing" to "Delivered" 2 weeks later

It took them at least 4 days to reply to my e-mails

They use a switch operator for phone calls, so you can't get directly through to them. Takes them about 3-4days to ring you back (If at all)

Terrible communication in my opinion, won't be giving them my money ever again
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Old 06 March 2008, 06:42   #18
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Thought I should post an update to this....

The gear arrived, 2 weeks after ordering
Their online status service didn't update until after the package had arrived. So it went from "Processing" to "Delivered" 2 weeks later

It took them at least 4 days to reply to my e-mails

They use a switch operator for phone calls, so you can't get directly through to them. Takes them about 3-4days to ring you back (If at all)

Terrible communication in my opinion, won't be giving them my money ever again
I think you may have a slightly unrealistic expectation. Yes perhaps there data/comms are not as dynamic as they could be - but you got your goods in 14 days, including shipping to Eire. Not so long ago mail order was always "please allow 28 days for delivery". If you want it instantly go and support your local chandler. If you want it cheap...
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Old 06 March 2008, 06:54   #19
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I think you may have a slightly unrealistic expectation. Yes perhaps there data/comms are not as dynamic as they could be - but you got your goods in 14 days, including shipping to Eire. Not so long ago mail order was always "please allow 28 days for delivery". If you want it instantly go and support your local chandler. If you want it cheap...
It actually took more than 14 days, I was being generous rounding it off to 2 weeks

Howcome so many UK sellers can have stuff over to me in 3-4 days, 7 days at a max for roughly the same charge (considering the weight/size of the item)

My feeling is that they didn't have items in stock, eventhough they claimed to have

My main problem was their lack of customer service, absolutily TERRIBLE. 3 bloody days to anwer an e-mail, and the same to return a phone call? Also the fact that they don't advertise a direct line, but a switch where all you get is the "There is no one available, may I take your name/number and i'll get them to ring you back"

Pathetic
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Old 06 March 2008, 07:08   #20
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My feeling is that they didn't have items in stock, eventhough they claimed to have.
That is what I found when dealing with them too. Although I got a proper phone response when I contacted them.

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Originally Posted by Polwart
Not so long ago mail order was always "please allow 28 days for delivery". If you want it instantly go and support your local chandler. If you want it cheap...
Aye, but the world of shopping has changed.

I did get a thick catalogue of products with my order...interestingly, it was branded as Marathon Leisure.

Anyway, poor service, vote with yer feet.
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