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Old 09 November 2004, 15:54   #1
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Advice on Dell laptop return needed

Having bought a Dell laptop, the on-board LAN socket broke - resulting in it no longer working!
I phoned Dell (spoke to an Irish lady then someone in India) and after half an hour on the phone (spent doing pointless system diagnostics - when I questioned the procedure saying that the sovket was clearly wobbly the lday said that they had do do all this before they could authorise a replacement part!) Dell agreed to collect and return the laptop, having replaced the motherboard, all with six days.

Now to my question....The lady on the phone said something about the AC charger. I'm not sure whether she told me to send it with the laptop or not. FOr some reason I get the feeling she told me not to. However, I previosly owned an NEC laptop. The modem on this one had the same trouble as the LAN on the dell; the socket became wobbley. (Maybe I ask to much of my sockets!) NEC asked me to send the charger back with it.
I was hoping someone on here might have a clue. I don't spose it really matters at the end of the day if I do send it, although, I am cautious of this sort of thing, and don't want them to loose it with no comeback for myself. Any advcice greatfully recived!
TIm
PS. The logical thing would be to phone them up and ask I know, but it's nearly 9pm now, so the lines are closed until the morning. The collection man is coming tomorrow morning!
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Old 09 November 2004, 15:59   #2
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Don't send it. I suspect they run it from a bench mounted power supply anyway
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Old 09 November 2004, 16:00   #3
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Tim - think logically - who's got the most AC adapters, them or you?
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Old 09 November 2004, 16:01   #4
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Very true; I'll keep it!

Thanks

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Old 09 November 2004, 16:12   #5
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Tim,

Was just on the phone to our accounts manager at Dell - he said keep it..
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Old 09 November 2004, 16:16   #6
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There is a safety recall on some Dell A/C adaptors at the moment. You can check if your model is affected on their website.
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Old 09 November 2004, 17:14   #7
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Keep it mate, I have had many times sent back equipment, mainly laptops to Toshiba,Viglen,Dell and their resellers on a Return to base warranty, they will have PSU to fit your machine and to suit and its one less thing to go missing, unless you get a signature for every item you send of course, replacement laptop charger power supplies, whatever you want to call them, are really overpriced and silly money around 50quid average

best of luck mate,
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Old 10 November 2004, 03:20   #8
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Tim, a couple of months ago my motorola phone went hawire, probably something to do with me recovering the RIB with it in my pocket but The Link don't need to know that. I' d had the phone for three months and after drying it out in the airing cupboard I took it back to the shop - they gave me a new one there and then but I kept some bits like the charger from the old one as spares. Dell, will probably try and repair your laptop but I would keep the charger, they may send you another back with it.
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Old 10 November 2004, 13:31   #9
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Had a call from Dell this morning; apparenly they're DHL are going to collect tomorrow morning. The lady on the phone told me to keep the charger.......Problem solved!

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