I recently needed a new light board to go with my nice new tow car. I fancied LED lights since my old board used to chew lightbulbs like it was going out of fashion. Remembering the discussion on here about the difficulties caused by the very low draw from LED lights I figured I'd buy a ready made board and assumed that the suppliers would have added the necessary capacitors and what not to make it all work. So I went onto a trailer bit website which I had previously done business with and forked over by credit card number in return for said lightboard. I checked the site thoroughly and there was no warning about the possibility of the board not working with certain makes of car.
So the board arrives, and I plug it into my nice new Exeo estate, and the indicators flash once per turn, the brake lights flicker constantly. So I e-mail the seller and he immediately says it's because of my type of car and invites me to purchase some sort of thingy that I can wire in to make the problem go away. "No ta" says I, "if I was any good with sparks I'd have built a board myself." and anyway I'm off the Wales this weekend and I need a board.So I went off to Halfords and bought one. I packaged the original one up in the protective cardboard it arrived in ( 2 bits protecting the lamps and another one round each), added some bubble wrap of my own for good measure and sent it back by courier (Citylink).
Now the seller is saying that the board has been returned in an unsaleable condition:
"Unfortunately, the lighting board is damaged. It appears to have had another lamp unit fixed to it, removed, leaving an outline and a hole in the lighting board. There are several other pin holes between the lamp units. One end cap is missing. This lighting board is not as we supplied it and is not in a resalable condition. We are, therefore, unable to refund.
Now the endcap wasn't actually secured, and fell off whilst I was unwrapping it. I put it back on but I ca imagine if the packaging got damaged it might go AWOL. But I definitely didn't attach or removed anything from the board.
Where do I stand here? He's supplied an item that is not fit for purpose as far as I can see. But now that he's alleging damage it's all a bit up in the air. If it had been obviously damaged when it arrived
then I'd have had to refuse the delivery, but if the damage wasn't evident until the packaging was removed then I'd still feel within my right to return it. So now that it's the other way around I've no way of proving it wasn't damaged before I sent it.
How am I going to get on trying to recover the cash from my credit card company? They insure internet purchases don't they?
I don't mind telling you, I'm feckin livid!!