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Old 02 February 2006, 14:50   #1
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A slightly odd thread - legal people please!

Right, this is an unusual one.

Before xmas I ordered a TV online from dixons. £300 it cost me. Anyway, it was confirmed for delivery on the 22nd of december. It failed to turn up and they could not tell me why. I bought a TV else where on the 23rd...I was lucky in that respect!

Anyway, Dixons are so inadequate it leaves me crying with laughter. I received an email today saying soemthing like: "thanks for your purchase of the panasonic tv, please fill out a customer satisfaction questionnaire".

Now this questionnaire may be posted on the Dixons website without being checked. So I thought I could have a bit of fun here and wrote this to enter into the review:

I have given the tv a high score out of 10 for everything because I never actually received the tv, so I am giving panasonic the benefit of the doubt (aren't they lucky). You failed to deliver my Tv (which was a present) on the day specified 3 days before xmas and could give me no reason for your complete inadequacy. After lots of wasted time on my part and many phone calls to brain dead “customer service” phone operatives, I was told that I would NOT get my tv before xmas, despite the fact there were 68, yes 68 of them in stock only 15 miles away. In the end I went to a local store not linked in any way to the Dixons group and received a good deal and EXCELLENT customer service. It took me two weeks and 3 or 4 phone calls to get my 300quid refunded from Dixons despite being told it would take 48hours. 2 weeks later I received a receipt for the tv I had “bought”. Just yesterday (well over a month late) I received confirmation of my refund and today I receive this pointless questionnaire thanking me for my “purchase”. Needless to say, I will NEVER buy ANYTHING no matter how small from this utterly useless company and I’m going to bend over backwards to make sure I spread the word of my misfortunes. So Dixons, as a result of your catastrophic c*ck up you have lost my valuable custom and the custom of every person who I tell about this affair. Don’t ever email me again, it will only convince me further of your inefficiency and inadequacy to tell you’re a*se from your elbow.

All of the above is true so I'm not lying in any way. However, before submitting the questionnaire you must tick the box to say you have read the terms and conditions. Now what made me laugh was that the T & Cs say I must not post complaints...completely unbiased reviews see.

So my question is:

If I submit that in the review...could they sue my ass?!
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Old 02 February 2006, 14:56   #2
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Sue you for what? Telling the truth?

I am about to do the same to Korean Airways.
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Old 02 February 2006, 15:00   #3
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Yeah I know it sounds pretty stupid, but I'm a pussy! Its just that if I tick that box I'm agreeing to the T&Cs, but I will blatantly be breaking the T&Cs. Does my right to free speach over rule that?!
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Old 02 February 2006, 15:16   #4
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Dixons

I had a similar experience last Christmas. On the 23rd of Dec our stocked for the festivities, fridge went clank and packed up. My wife had a fit of " I told you so's" as it had been clanking for a while. In a bit of a panic I tore off to our nearest Dixon superstore and selected my chosen new replacement fridge. I approached a member of staff and asked to take it on payment. He proceeded to inform me that they didn't have that model in stock and that delivery would take 4-5 days. So I chose another, same story. So then I asked which fridge did they have in stock? Answer "None"! It transpired that Dixons, Comet and the likes of carry no stock in their stores.
I then ended up in a local Euronics store whom delivered my chosen fridge within an hour, dropped it coming down the steps and were back again within less than an hour with another. Those guys do carry stock and thus saved my bacon, turkey et all.
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Old 02 February 2006, 15:17   #5
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So don't tick the box and send it in, I'll get throw in the bin anyway.

I would however catalouge the order of events (similar to what you have done) and send that to customer services, along with a letter explaining that if they don't wholeheartedly apologise to you over this matter and give you a reasonable explanation of what has happened that you will take this further.

They'll probably post a letter that reads "you should have bought it earlier"
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Old 02 February 2006, 15:25   #6
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I tried posting it without ticking the box, won't let me!

The thing is, the review may get posted on the dixons website without anyone checking it, which is the reason for the T&Cs!

Also, they had on their website a statement saying order before 17th and have xmas delivery. I purchased it on the 13th I think so plenty of time! They were the ones that specified the 22nd as a delivery date. The order was cancelled the day I ordered it, but no one told me and no one could tell me why!

don't ever buy anything in Dixons (or currys), I though I would give them the benefit of the doubt (having heard a lot of bad things) but they failed drastically!
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Old 02 February 2006, 15:30   #7
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I'd post it; they're highly unlikely to worry about it and sue you!

(just for the record thats my opion and I will not be held responsible for anything that happens to you as a result of following my advice )
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Old 02 February 2006, 15:36   #8
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Didn't someone manage to Hack the NTL help line and record his own message to the end that he basicly said if you wanted to waste you life away then stay on the line?He got threatened with Jail I think.
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Old 02 February 2006, 15:42   #9
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Send it. You are probably the first person ever to actually read the T&C's. It probably just means that they can delete negative feedback (thats a fair system eh!). To sue you they have to demonstrate loss. And I don't think its reasonable to claim that they suffer loss from your accurate feedback.

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Old 03 February 2006, 02:55   #10
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Same thing with a lap top ordered it carriage company lost it paper chase to reorder it . I lost the will to live , canceled order went to staples bought one internet shopping is great eh!Post it Timmers if they come back to you claim Diplomatic immunity
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