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Old 03 February 2006, 03:44   #11
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Tim

Start with "This is not a complaint, but a statement of fact." and then tick and click away.
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Old 03 February 2006, 04:03   #12
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Tim,

Dixon’s are hardly likely to take you to court and have a complete cock up on there part made public, after all if they lost it would be really embarrassing. In fact you should applaud the opportunity to go to court and make your case; you could do a Daivd and Goliath thing in fancy dress, the local press would be interested in that and it would really put Dixon’s on the spot. They will be quite happy if you quietly went away. Just make sure you keep the moral high ground and stick to the facts when you reply.

However, if you had a contract with a guaranteed delivery date which they failed to meet then they are in breach of this contract. Have they offered compensation in addition to the refund? probably not. So a carefully worded letter asking for an apology and compensation would be the way to start.

Pete
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Old 03 February 2006, 04:47   #13
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I would post it for the following reason

In telcoms we are trying hard to always provide better service, as part of that process we do take feedback very seriously good and bad, Dixons should be no different. If i got a note from you like this i would be very upset and want to change for the better, as we say here "always better", no matter what the T+C say

I suspect that most of the problems is the fact that there is many hand-off points and nobody takes end to end ownership.
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Old 03 February 2006, 05:04   #14
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Hi Ya.

All I can say is be very careful. If the terms and conditions say you cannot say anything slanderous against the company then you should not. Dixons Group are a very large compnay and although you may think they wont bother to take an action against you, they could do due to damages caused to them through your comments.

Simon
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Old 03 February 2006, 05:14   #15
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Which is why I suggest Tim sticks to the facts, like they didn't deliver when the contract said they would and he should complain by letter. Also as Jimbob points out, if you don't make a fuss how will they know they have really got this order wrong and have a distatisfied customer.

Simon, your a solicitor aren't you ?

Pete
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Old 03 February 2006, 05:48   #16
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Post it... I had an euqally frustrating time ordering a camera from Pixmania.

Placed the order for extra cost 3 day delivery. After a week it did not arrive.
During this time I had tried to contact: phone always busy, you are not able to email directly and have to fill in a webform which they never responded.
Decided to cancel order (web form again!) no response and they took my cash.
Then got an empty box in the post... on and on it went...
Eventually spoke to someone and after threatening all sorts got my money back. Main point was money was taken a day after I had cancelled the order which was never posted!
Ordered from Amazon/Empire DIrect, delivered two days later and price was good.

Be warned!
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Old 03 February 2006, 05:50   #17
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Tim, just post it FFS. It's already in the public domain here and is just one of tens of thousands of complaints about Dixons

If they do decide to come after you (and I'll eat my Musto hat if they do), don't forget to tell them that you also posted it here and that I won't delete it. Blustering solicitors' letters will be treated with the contempt that they normally deserve!

John
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Old 03 February 2006, 09:30   #18
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Quote:
Originally Posted by John Kennett
Tim, just post it FFS. It's already in the public domain here and is just one of tens of thousands of complaints about Dixons

If they do decide to come after you (and I'll eat my Musto hat if they do), don't forget to tell them that you also posted it here and that I won't delete it. Blustering solicitors' letters will be treated with the contempt that they normally deserve!

John
This is a classic example of what Blair has done to this country - make people afraid to even breathe without being "done" for it!!!
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Old 03 February 2006, 09:37   #19
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post it

you may feel that they may have failed in their contractual obligations to you anyway, everyone loves it when the little guy takes the big guys to task. Bad publicity is unfortunatley usually what motivates some large companies to make changes to their process for the good of customers.

email watchdog as they may be building up such a file/case for airtime anyway

has worked for me in the past when crossing swords with a large company!

give no quarter
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Old 03 February 2006, 10:23   #20
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At least they have a feedback process, unlike SKY!!
When I tried to complain to SKY about a SKY+ box that didn’t work properly from day one & their engineer failed to even come out to replace it, which required me to take 2 days off work I found they didn’t have a complaints process. The feedback link on every page of their website tried to send it to an e-mail address that didn’t exist; all the phone calls fell on deaf ears in a call centre in India.
After a lot of calls & investigation I finally managed to get £75 back for the inconvenience.
So go for it & insist on some sort or recompense for the inconvenience caused to you by their inability to uphold their side of the agreement.
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